Arlo Terms of Service
Updated 21 July 2021 – These updated Terms do not apply to Arlo customers using Arlo in Europe.
The arbitration provisions in these revised Terms of Service do NOT apply retroactively or to latent claims that have accrued prior to the introduction of these revised Terms of Service (26 August 2020) but not raised or filed yet.
We encourage you to read the complete Arlo Terms of Service below.
PLEASE NOTE THAT SECTION 6 CONTAINS A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER, WHICH REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH US. EXCEPT AS SPECIFIED IN SECTION 6, THIS PROVISION REQUIRES THAT DISPUTES BE RESOLVED SOLELY THROUGH INDIVIDUAL ARBITRATION AND NOT AS A CLASS ARBITRATION OR CLASS ACTION.
IF YOU SIGN UP FOR ANY ARLO SUBSCRIPTION SERVICES, YOU FURTHER AGREE, AS DESCRIBED IN SECTION 10, THAT YOUR SUBSCRIPTION MAY AUTOMATICALLY RENEW FOR THE SAME APPLICABLE TERM AND PRICE, UNTIL YOU CANCEL.
Age: You must be at least 18 years of age to sign up for Arlo, and by signing up for Arlo you confirm that you are at least 18 years old. If you are under 18, do not attempt to register for the Arlo or send any information about yourself to us unless we have received consent from your parent or legal guardian.
Welcome to Arlo. Arlo is operated by Arlo Technologies, Inc. (“we”, “our”, “us” or “the Company”). These Terms of Service (“Arlo Terms” or “Terms”) apply to your use of any of our products or services including:
(a) the Arlo hardware products, including, without limitation, cameras, lights, doorbells and base station devices (referred to herein as the “Arlo System”); and/or
(b) the Arlo websites and any associated subscriptions, content services, accounts, mobile apps, streaming video sites, technical support and services accessible via Arlo websites, and all other web services associated with the Arlo product (collectively referred to as the “Arlo Websites and Apps”).
((a) and (b) above being collectively referred to herein as the “Arlo Services”)
1. Terms of Service
Your registration of the Arlo System through the Arlo Websites as well as use of the Arlo Services is subject to the provisions of these Terms. Arlo may at its discretion change these Terms. Any changes made to the provisions of these Terms will be updated on the Arlo Website, and we will notify you, e.g. by sending you an email or displaying a prominent notice in the Arlo Services. Changes will not apply retroactively and will become effective 30 days after Arlo provides you with notice of any changes to these Terms. If you are dissatisfied with any changes to these Terms, you may cancel your Arlo Services in accordance with Section 14 of these Terms. Your use of the Arlo Services on or after the effective date of the change to the Terms constitutes your acceptance of the Terms, as modified. Any software component embodied in the Arlo System is licensed to you, and not sold. Arlo Services cannot be used in the comprehensively sanctioned countries Cuba, Iran, North Korea, Sudan or Syria, and the Arlo System should not be sold in these countries.
THE ARLO SYSTEM, WEBSITES AND SERVICES ARE FOR PERSONAL, NON-COMMERCIAL USE ONLY.
2. Registration information
Registration of your Arlo System is required. To register, you must provide and maintain accurate information, which may include: (i) your name (ii) your system identification number and (iii) an email address. You agree to provide and maintain accurate and complete user information, and Arlo may terminate your account if you provide Arlo with inaccurate or incomplete user information. You also certify that you are legally permitted to use and access the Arlo Services. These Terms are void where prohibited by law and the right to access the Arlo Services is revoked in such jurisdictions.
3. Member account, password and security
You will create a password and account designation during the Arlo Service’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to properly protect your account by, for example, exiting from or logging out of your account at the end of each session. You will also immediately notify us of unauthorised use of your password or account.
We will not be liable for any loss or damage arising from your failure to comply with this Section 3. We may refuse registration of or cancel Arlo account designation in its discretion.
4. Third-Party Content
The Arlo Services give you the ability to access media content controlled by third parties (“Third-Party Content”) over which we exercise no editorial or programming control. You understand the following:
(a) Third-Party Content providers may restrict or revoke access to their content at any time;
(b) To the extent possible under the governing law, we are not responsible for and have no editorial control over any Third-Party Content; and
(c) We have no control over the distribution of Third-Party Content.
You agree that we will have no liability to you or anyone else who uses your Arlo System with regard to any Third-Party Content. You also agree and declare that any and all Third-Party Content accessed or transferred using the Arlo Services is for personal, non-commercial use and that the Arlo Services will not be used to illegally copy, illegally display or otherwise make illegal use of Third-Party Content. Generally, authorisation from the appropriate rights holder is needed prior to displaying, using or copying Third-Party Content. Unauthorised copying or distribution of copyrighted works may constitute an infringement of the copyright holders’ rights.
We may terminate the accounts of users of any Arlo service or software who infringe the copyrights, trademarks or intellectual property rights of others. In addition, steps intended to defeat or bypass security measures designed to prevent intellectual property infringement may be illegal under U.S. law or comparable foreign laws. We may terminate the Arlo accounts of users who develop or use methods to defeat or bypass such security measures and may take any other necessary or appropriate action to prevent infringement of intellectual property holders’ rights.
5. Changes to your Arlo service
To the extent possible under the governing law, we may, at our discretion and without notice or user permission, change, add or remove features and functionality of the Arlo Services. If you are dissatisfied with any material changes to the Arlo Services during a subscription, you may immediately terminate your use of the Arlo Services and be entitled to a pro-rated refund of any of your paid for, but unused, subscription. We are under no obligation to provide any or all features and functionality to your Arlo System and may, at our discretion, discontinue the provision of software updates to certain Arlo Systems. Because different Arlo Systems may support different features and functionality, the level of service we provide may not be the same for each Arlo System.
6. DISPUTE RESOLUTION BY BINDING ARBITRATION; CLASS ACTION WAIVER. PLEASE READ THIS PROVISION CAREFULLY. IT AFFECTS YOUR RIGHTS.
YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND THE COMPANY ARE EACH AGREEING TO ARBITRATE ALL DISPUTES ON AN INDIVIDUAL BASIS AND ARE THEREFORE WAIVING THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
BINDING ARBITRATION. To the extent possible under your local law, both you and the Company agree to arbitrate any and all disputes or claims out of or relating to this Agreement, any Arlo Services or your relationship to Arlo. All disputes concerning whether a claim is subject to arbitration (including disputes about the interpretation, breach, applicability, enforceability, revocability or validity of this Agreement) shall be decided by the arbitrator. Arbitration uses a neutral arbitrator instead of a judge or jury to resolve claims. Arbitration is less formal than a traditional court proceeding and the arbitrator’s decision is subject to limited review by courts.
The arbitration will be governed and administered by the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and consumer contract disputes, who will be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. To the extent JAMS is not available in your state, the arbitration will be governed and administered by the American Arbitration Association Consumer Arbitration Rules. The right to arbitration under this Agreement is protected by, and any arbitration will also be governed by, the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Both parties agree that the parties’ relationship involves interstate commerce. Judgement upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
EXCEPTIONS TO ARBITRATION. Notwithstanding the foregoing, each party will have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief pending a final decision by the arbitrator. For all purposes of this Agreement, for any dispute between the parties that is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the United States Federal Courts located in the Northern District of California.
CLASS ACTION WAIVER. The parties agree that they both give up the right to a jury trial and that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class action lawsuit: CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER ARE OPTIONAL. You may decline or opt out of this agreement to arbitrate by sending written and signed notice to email@example.com within thirty (30) calendar days of agreeing to these Terms.
7. Service eligibility/Parental advisory
Use of the Arlo Services requires that your Arlo System has access to an always-on, broadband Internet connection. To enable the Arlo Services, all Arlo Systems must be registered at my.arlo.com or Arlo apps, such as the official Arlo iOS and Android apps.
System requirements. The Services will not be accessible without: (i) a Wi-Fi or other communications network in your home that is positioned to communicate reliably with the Arlo hardware products; (ii) an Arlo account; (iii) for some features and functionalities of the Arlo Service, an enabled and supported wireless device, such as a phone or tablet; (iv) always-on broadband Internet access with bandwidth sufficient to support the Arlo hardware products you use; and (v) other system elements that may be specified by Arlo. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured.
Arlo is not obligated to make any updates available. Arlo does not guarantee that it will support the version of the system or device for which you purchased or licensed the software, apps, content or other products. Arlo may stop supporting devices or operating systems that it previously supported.
THE ARLO SERVICES ARE INTENDED FOR USERS WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER.
8. Member conduct
You understand that all information, data, text, software, photographs, video, messages, tags, feedback, comments, questions, other information or materials (“Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not us, are entirely responsible for all Content that you capture, upload, post, email, transmit or otherwise make available via the Arlo Services.
We do not have an obligation to monitor or control the Content posted via the Arlo Services and, as such, do not guarantee the accuracy, integrity or quality of such Content. Under no circumstances will we be liable for any Content, including, but not limited to, the following circumstances:
(a) any errors or omissions in any Content;
(b) any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Arlo Services including viewing, copying or redistribution of the Content;
(c) loss or destruction of Content; or
(d) failure to comply with any and all applicable federal, state and local laws with respect to use of the Arlo Services, including, but not limited to, laws related to closed-circuit television monitoring for any purpose and recording communications.
You also understand that we do not guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we do not guarantee the authenticity of any data that users may provide about themselves. We do not control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content and you hereby release us from all liability for you having acquired or not acquired Content through the Arlo Services.
You agree not to use the Arlo Services to do the following: upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy or that contains any private or personal information of another person without that person’s legally required consent; harm any person in any way; impersonate any person or entity; forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Arlo Services; upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under any contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements); upload, post, email, transmit or otherwise make available any Content that infringes or misappropriates any patent, trademark, trade secret, copyright or other proprietary rights (“Rights”) of any party or that contains viruses, corrupted data or other harmful, disruptive or destructive files or content; upload, post, email, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes” or any other form of solicitation; interfere with or disrupt the Arlo Services or servers or networks connected to the Arlo Services (including, without limitation, denial-of-service attacks) or disobey any requirements, procedures, policies or regulations of networks connected to the Arlo Services; intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ and any regulations having the force of law; “stalk” or otherwise harass another; or use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from the Arlo Services; develop or use any applications that interact with the Arlo Services without our prior written consent; or use any non-Arlo-branded device with any Arlo System component unless we have specifically designated it as compatible.
Our personnel do not view your private photographs or videos without your permission unless compelled by law but you agree that the Company and its designees will have the right (but not the obligation) in their sole discretion to screen and/or remove Content that is made, or attempted to be made, publicly available via the Arlo Services. We may also refuse or remove Content from the Arlo Services that may violate the Terms, such as those prohibitions listed in Section 8.
Without limiting the foregoing, we will have the right at any time to remove any Content that violates these Terms, is illegal or that we believe may be illegal or inappropriate (including, but not limited to, removal upon receipt of claims or allegations from third parties or authorities relating to such Content) or for no reason at all.
You will be responsible for withholding, filing and reporting all taxes, duties and other governmental assessments associated with your activity in connection with the Services. You acknowledge, consent and agree that Arlo may access, preserve and disclose your account information and/or Content if required to do so by law or in a belief that such access, preservation or disclosure is reasonably necessary to
(a) comply with legal process, including, without limitation, subpoenas and search warrants;
(b) enforce these Terms;
(c) respond to claims that any Content violates the rights of third parties;
(d) respond to your requests for customer service; or
(e) protect the rights, property or personal safety of Arlo, its users and the public.
You understand that the technical processing and transmission of the Arlo Services, including your Content, may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You understand that the Arlo Services and software embodied within the Arlo Services may include security components that permit digital materials to be protected and that use of these materials is subject to usage rules set by the Company and/or content providers who provide content to the Arlo Services. Arlo may require certain security safeguards in order to use the Arlo Services, such as two-factor authentication.
You may not attempt to override or circumvent any of the usage rules embedded into the Arlo Services. Any unauthorised or illegal reproduction, publication, further distribution or public exhibition of the materials provided on the Arlo Services, in whole or in part, is prohibited.
9. Content submitted or made available for inclusion on the Arlo Services
Arlo does not claim ownership of Content that you submit or make available for inclusion on the Arlo Services. Nevertheless, with respect to Content (including all related intellectual property rights) that you submit or make available for the Arlo Services, you grant Arlo the following worldwide, royalty-free, non-exclusive, perpetual, irrevocable, sub-licensable and transferable licence(s), as applicable: the licence to use, distribute, reproduce, modify, adapt, make derivative works of, publicly perform and publicly display such Content on the Arlo Services and other third-party platforms solely in connection with providing you the Arlo Services, as permitted through the functionality of the Arlo Services and under these Terms. You grant Arlo the right to maintain a copy of the Content (including all related intellectual property rights) for archival and legal purposes.
You also hereby do and shall grant each user of the Arlo Services a non-exclusive licence to access and use your Content through the Arlo Services, as solely permitted through the functionality of the Arlo Services and directed by you and under these Terms.
When you use a third-party application, the application may ask for your permission to access your Arlo content and information to enable the application to work as intended. Your agreement with the provider of that application will control how the application can use, store and transfer that content and information, so be sure to thoroughly read any such application’s terms of service and only use applications from trusted providers.
For clarity, the foregoing licence grants to the Company do not affect your ownership of or right to grant additional licences to the material in your Content, unless otherwise agreed in writing.
10. Subscription services fees and automatic renewal
Activation. To activate your Arlo Service, you must affirmatively take certain steps – this activation will not occur automatically. For new Arlo users, this will involve creating an Arlo account as part of the sign-up process.
Subscription services fees. SOME ARLO SERVICES REQUIRE AN ONGOING SUBSCRIPTION THAT WILL CONTINUE UNTIL YOU CANCEL, OR WE TERMINATE, THE RELATED SERVICE. You agree to pay your subscription fee in advance. Your subscription period is stated in your Arlo subscription plan, which you may view by logging into your account. Your subscription fee will cover the Arlo Services provided in your Arlo subscription plan. You may have a choice of subscription payment options and may change your selected payment option by notifying us in accordance with the subscription plan. If for any reason you need to reactivate a terminated subscription, you may be charged a reactivation fee that will be disclosed to you prior to the levy of the reactivation fee. Whatever your subscription payment option, your subscription fee does not include any services, features or functionality other than the Arlo Services as defined in the plan you choose. We may offer multiple subscription plans with varying levels and services.
Free gifts and trials. Your subscription may start with a free trial or promotional subscription fee that automatically converts to a full-priced paid subscription upon expiry of the trial or promotional period. If so, UNLESS YOU CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF THE FREE TRIAL PERIOD, WE WILL BEGIN BILLING YOUR PAYMENT METHOD ON A RECURRING BASIS FOR YOUR SUBSCRIPTION FEE (PLUS ANY APPLICABLE TAXES) UPON EXPIRY OF THE FREE TRIAL PERIOD UNTIL YOU CANCEL OR WE TERMINATE YOUR SUBSCRIPTION. You may not receive a notice from us that your free trial has ended or that the paid portion of your subscription has begun. We reserve the right, in its absolute discretion, to determine your free trial eligibility.
11. Subscription payment and automatic renewal
To sign up for a subscription option with recurring payments, complete the required registration details online, including, without limitation, selecting your method of payment and ticking the box to automatically renew your service plan. If you choose a subscription option with recurring payments (i.e. the monthly and annual subscriptions), you agree that we may automatically charge the subscription fee to the credit or debit card provided and associated with your account at the beginning of each period at the frequency you have selected, unless and until you cancel the subscription option by unticking the auto-renewal option in your Arlo account settings at my.arlo.com or cancelling your Arlo Services. You must cancel prior to the subscription fee being charged to the credit or debit card. If you signed up at a promotional rate, any renewals past the promotional period will be charged at the then effective subscription fee. Access to your Arlo Services will not be established until the Company or its agent has verified that the credit card information is valid and accurate, and that your credit card account is in good standing.
Instructions for cancelling your subscription are described below in this Section 11. We reserve the right to modify or terminate free trials at any time, without notice and at our sole discretion.
You also acknowledge that the amount billed may vary due to promotional offers, changes to your subscription or changes in applicable taxes or other charges, and you authorise us (or our third-party payment processor) to charge your payment method for the corresponding amount.
To the extent possible under the governing law, we may also change the Arlo Services fees or charge additional fees for features and functionalities that are not a part of the Arlo Services. Such fee changes and additional charges will generally not take place until the renewal date for your subscription. We will notify you by an email to the email address on record for your account in advance of any fee changes or new fees. If you are dissatisfied with the fee changes or additional charges, you may terminate your use of the Arlo Services because of the implementation of such fee changes or additional charges and be entitled to a pro-rated refund of any of your paid for, but unused, fees for using the Arlo Services.
Cancellation policy and procedure
Cancellation policy. Your subscription will automatically renew until you cancel. You may cancel your subscription by unticking the auto-renewal option in your Arlo account settings at my.arlo.com or contacting the Support Centre at https://www.arlo.com/en-us/support/contact.aspx.
Refund policy. Unless refunds are specifically not allowed under the particular subscription plan, such as a subscription plan implementing discounted rates in return for a longer subscription term commitment, if you cancel your subscription before the end of the subscription term, then a pro-rated refund is automatically credited to your original method of payment. You may cancel your subscription by unticking the auto-renewal option in your Arlo account settings at my.arlo.com or contacting the Support Centre at https://www.arlo.com/en-us/support/contact.aspx.
Termination of service.
We may suspend or terminate your Arlo Services without notice upon rejection of any credit card charges or if your card issuer (or its agent or affiliate) seeks the return of payments previously made to us for Arlo Services. You agree that we may charge interest on all amounts due that remain unpaid for 30 days or more. The monthly interest will equal 1.5% of the overdue amount or the highest rate allowed by law, whichever is less, until the overdue amount and interest is paid. Such rights are in addition to and not in lieu of any other legal rights or remedies available to the Company. We may refer your account to a third party for collection in the event of ongoing default.
12. Internet service provider and mobile phone charges
The Arlo Services require the use of a broadband Internet connection. You are responsible for any service charges for your Internet connection or data plan incurred as a result of using or accessing the Arlo Services and acknowledge and agree that you will be solely responsible for all disputes with any Internet service or mobile phone provider relating to same. In particular, streaming and viewing recorded videos and the use of the apps may incur extra and substantial charges on devices that use a data plan. We are not responsible for and do not make any assurances about the availability, functionality or cost of any broadband Internet connection or other data plan.
13. Using the Arlo Services
You may access and use the Arlo Services only with an Arlo System that is authorised to communicate with the Arlo Websites and Apps. You agree not to tamper with or otherwise modify your Arlo System. The Arlo Services are provided for your personal, non-commercial use and may not be resold, in whole or in part. Except as expressly provided in these Terms, you may not transfer the Arlo Services or the right to receive them.
By using the Arlo Services, you agree to receive all software updates and upgrades that Arlo sends to your Arlo System. These updates and upgrades may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you disable the automatic update and upgrade feature of the Arlo System, then certain functionalities of the Arlo System may be adversely impacted. Even if you disable the automatic upgrade feature of your Arlo System, we may still implement critical Arlo System updates; updates for Arlo applications running on your iPhone, iPad, Android phone or tablet; and Arlo back-end service updates. If your Arlo System accesses the Arlo Websites and Apps (regardless of your payment or subscription status), you acknowledge and agree that you are a user of the Arlo Services and are bound by the provisions of these Terms.
14. Termination of service
You may request termination of your account and your right to use the Arlo Services at any time without limitation. The Arlo Services will be terminated within approximately 5 business days after your request. Any unused Arlo Services fees, including subscription fees, may not be refundable under this method of termination. Upon termination of your account, certain information may not immediately be deleted from Arlo’s or its agents’ systems, including, without limitation, log entries, diagnostics, analytics coming from devices tied to the user, transaction details of the account or information subject to search warrant, subpoenas or other legal processes.
Notwithstanding anything to the contrary in these Terms, we retain the absolute right to immediately terminate your account if the subscription charges are refused for any reason, if you breach any provision of these Terms, if you misuse the Arlo Services and/or if you alter your Arlo System or use the Arlo Services or software in such a manner as to infringe upon the intellectual property rights of Arlo and/or its subsidiaries and affiliates or any third party.
In addition, we may terminate your account and these Terms for any other reason if the following occurs:
We give you at least 30 days advance notice of such termination. Upon any such termination of your account, you will remain obligated to pay all outstanding fees and charges relating to your use of the Arlo Services before termination and we will give you a pro-rated refund of any of your paid for, but unused, Arlo Services fees that will remain unused because of Arlo’s termination under this method of termination. Termination of the Arlo Services may result in the forfeiture and destruction of all information associated with your membership, including Content.
All provisions of these Terms which, by their nature, should survive termination, will survive termination, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability.
We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, text message, postings or updates to the Arlo Websites and Apps, or other reasonable means now known or hereinafter developed.
16. Title to software and intellectual property
You may need to use certain software programs in your Arlo System to use or have full access to certain features of the Arlo Services. You are required to accept and use the software included in your Arlo System at the time of purchase and other software programs that may be delivered to your Arlo System by Arlo from time to time. The Company and/or its subsidiaries, affiliates and licensors retain title to and ownership of all the software for the Arlo System and certain intellectual property rights in the Arlo System. We and/or our affiliates also retain ownership of all Arlo copyrights and trademarks. In the case of third-party software delivered by the Company and/or its subsidiaries and affiliates to the Arlo System, the applicable third party retains title to and ownership of its software, copyrights and trademarks.
Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sub-license, distribute publicly perform, publicly display, copy or use for other purposes the Arlo System or the software of the Arlo System is strictly prohibited, unless such prohibition is not allowed under the applicable law. If you install any Arlo software applications on your home computer, ownership and the other terms of such use are governed by the applicable End User Licence Agreement to which you must agree prior to installation.
17. Notice and procedure for making claims of copyright or intellectual property infringement
We respect the intellectual property of others and we require our users to do the same. Arlo may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat intellectual property infringers. If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property rights have been otherwise violated, please provide us with the following information:
• an electronic or physical signature of the person authorised to act on behalf of the owner of the copyright or other intellectual property interest;
• a description of the copyrighted work or other intellectual property interest that you claim has been infringed;
• a description of where the material that you claim is infringing is located on the site;
• your address, telephone number and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent or the law; and
• a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or are authorised to act on the copyright or intellectual property owner’s behalf.
Please mail this information to Arlo’s Copyright Agent designated to receive notifications of claimed infringement:
Copyright Agent – Attention Legal Department, Arlo Technologies Inc, 3030 Orchard Parkway, San Jose, California 95134
For clarity, only DMCA notices should go to the Copyright Agent; any other feedback, comments, requests for technical support and other communications should be directed to Arlo customer service through https://www.arlo.com/en-us/support/contact.aspx. You acknowledge that if you fail to comply with all the requirements of this Section, your DMCA notice may not be valid.
18. Open-Source software
Certain components of the software for the Arlo System are subject to the GNU General Public Licence (“GPL”) or other so-called open-source licences (“Open-Source Software”). Open-Source Software may not be subject to the restrictions in Section 16 of these Terms. You are free to use, modify and distribute Open-Source Software that is subject to the GPL so long as you comply with the terms of the GPL (available at www.gnu.org/copyleft/gpl.html). For clarification, these Terms do not limit your rights under, or grant you rights that supersede, the licence terms of any applicable Open-Source Software.
You may provide a link to your personal Arlo site. Any link to any Arlo Service must be to its home or top-level page.
The Arlo Services may provide, or third parties may provide, links to other websites or resources. Because we have no control over such sites and resources you agree that we are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource.
20. Special admonitions for international use
Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or from the country in which you reside. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
21. No resale of Arlo services
You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes any portion of the Arlo Services (including your Arlo ID), use of the Arlo Services or access to the Arlo Services.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, PROCEEDINGS, INJURIES, LIABILITIES, LOSSES, COSTS AND EXPENSES (INCLUDING REASONABLE LAWYERS’ FEES), INCLUDING, BUT NOT LIMITED TO, CLAIMS ALLEGING NEGLIGENCE, INVASION OF PRIVACY, COPYRIGHT INFRINGEMENT AND/OR TRADEMARK INFRINGEMENT AGAINST THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES OR THE ARLO SERVICES, RELATING TO OR ARISING OUT OF YOUR BREACH OF ANY PROVISION OF THESE TERMS, YOUR MISUSE OF THE ARLO SERVICES, OR YOUR UNAUTHORISED MODIFICATION OR ALTERATION OF ARLO PRODUCTS OR SOFTWARE.
23. Warranty and warranty disclaimer
There is a limited warranty on the Arlo devices. The specifics of our Limited Hardware Warranty are at www.arlo.com/warranty.
TO THE EXTENT POSSIBLE UNDER GOVERNING LAW, OTHER THAN OUR LIMITED HARDWARE WARRANTY FOR THE ARLO DEVICES, YOU UNDERSTAND AND AGREE THAT THE ARLO SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTY THAT THE ARLO SERVICES WILL MEET YOUR REQUIREMENTS OR THAT USE OF THE ARLO SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, NOR DO WE MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE ARLO SERVICES (INCLUDING THIRD-PARTY CONTENT), THAT ANY DEFECTS IN THE ARLO SERVICES WILL BE CORRECTED, OR THAT THE ARLO PRODUCTS OR ARLO SERVICES WILL BE COMPATIBLE WITH ANY OTHER SPECIFIC HARDWARE OR SERVICE. FURTHER, WE DO NOT WARRANT THAT THE ARLO SERVICES OR THE ARLO SERVERS THAT PROVIDE YOU WITH DATA AND CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE ALSO ASSUME NO RESPONSIBILITY FOR AND SHALL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY VIRUSES THAT MAY INFECT YOUR ARLO BASE STATION, COMPUTER SOFTWARE OR OTHER HARDWARE.
YOU AGREE THAT WE ARE NOT AN INSURER AND THAT WE ARE NOT PROVIDING YOU WITH INSURANCE OF ANY TYPE. ANY AMOUNTS THAT YOU PAY US FOR THE ARLO SERVICE ARE NOT INSURANCE PREMIUMS AND ARE NOT RELATED TO THE VALUE OF YOUR PROPERTY, ANYONE ELSE’S PROPERTY LOCATED IN YOUR PREMISES OR ANY RISK OF LOSS AT YOUR PREMISES. IF YOU WANT INSURANCE TO PROTECT AGAINST ANY RISK OF LOSS AT YOUR PREMISES, YOU WILL PURCHASE IT. IN THE EVENT OF ANY LOSS, DAMAGE OR INJURY, YOU WILL NOT LOOK TO US TO COMPENSATE YOU OR ANYONE ELSE. YOU RELEASE AND WAIVE FOR YOURSELF AND YOUR INSURER ALL SUBROGATION AND OTHER RIGHTS TO RECOVER AGAINST THE COMPANY ARISING AS A RESULT OF THE PAYMENT OF ANY CLAIM FOR LOSS, DAMAGE OR INJURY.
OUR EQUIPMENT AND SERVICES DO NOT CAUSE AND CANNOT ELIMINATE OCCURRENCES OF CERTAIN EVENTS, INCLUDING, BUT NOT LIMITED TO, FIRES, FLOODS, BURGLARIES, ROBBERIES AND MEDICAL PROBLEMS. ARLO MAKES NO GUARANTEE OR WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT THE ARLO EQUIPMENT AND SERVICES PROVIDED WILL DETECT OR AVERT SUCH INCIDENTS OR THEIR CONSEQUENCES. THE COMPANY DOES NOT UNDERTAKE ANY RISK THAT YOU OR YOUR PROPERTY, OR THE PERSON OR PROPERTY OF OTHERS, MAY BE SUBJECT TO INJURY OR LOSS IF SUCH AN EVENT OCCURS. THE ALLOCATION OF SUCH RISK REMAINS WITH YOU, NOT THE COMPANY.
OTHER THAN AS STATED IN OUR LIMITED HARDWARE WARRANTY FOR ARLO DEVICES, WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE ARLO SERVICES, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, THE LAST SENTENCE OF THIS SECTION MAY NOT APPLY TO YOU. ARLO HEREBY FURTHER EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY CLAIMS FOR SERVICE FAILURES THAT ARE DUE TO NORMAL PRODUCT WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION OR YOUR NON-COMPLIANCE WITH ANY AND ALL APPLICABLE FEDERAL, STATE OR LOCAL LAWS. OUR LIMITED HARDWARE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY. OTHER THAN AS PERMITTED BY LAW, ARLO DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR STATE, PROVINCE OR COUNTRY. FOR OUR AUSTRALIAN CUSTOMERS: PLEASE NOTE THAT THIS WARRANTY IS IN ADDITION TO ANY STATUTORY RIGHTS IN AUSTRALIA IN RELATION TO YOUR GOODS WHICH, PURSUANT TO AUSTRALIAN CONSUMER LAW, CANNOT BE EXCLUDED.
24. No third-party beneficiaries
You agree that, except as otherwise expressly provided in these Terms, there will be no third-party beneficiaries to these Terms.
25. Limitations of our liability
Under no circumstances will we be liable in any way for any Content, including, but not limited to, the loss of Content, any errors or omissions in any Content or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via the Arlo Services.
Subject to the exceptions stated at the end of this section, our liability for damages, especially for breach of duty or obligation, delay in performance, non-performance or mal-performance shall be precluded, except when these are due to negligent breaches of any significant contractual duty or obligation on the part of the Company. Any liability for negligence is limited to direct losses usually and typically foreseeable in such case. Should the claim for damages be based on wilful or grossly negligent breach of contractual duty or obligation on the part of Arlo, the preclusion and limitation of liability mentioned in the preceding sentences will not apply. The preceding preclusion and limitation of liability will also not apply to claims for damages arising out of loss of life, bodily injury or health impacts for which the Company may be liable, or for non-contractual liability.
Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit our liability in the event of our wilful or intentional misconduct. Moreover, if we mistakenly or wrongfully overcharge your account, this section does not limit our ability to refund such mistakenly or wrongfully overcharged amounts.
THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OUR LIABILITY FOR PERSONAL INJURY, DEATH OR PROPERTY DAMAGE CAUSED BY THE ARLO DEVICES OR FOR THE GROSS NEGLIGENCE, FRAUD OR INTENTIONAL, WILFUL, MALICIOUS OR RECKLESS MISCONDUCT OF COMPANY.
26. General information
Entire agreement. These Terms, any additional terms we provide for any particular Arlo Services and the applicable End User Licence Agreement, constitute the entire agreement between you and the Company and govern your use of the Arlo Services, superseding any prior agreements between you and Arlo with respect to the Arlo Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other Arlo Services, affiliate services, third-party content or third-party software. Those additional terms will control in the event of a conflict with these Terms only to the extent of the conflict.
Choice of law. To the extent possible under your local law, these Terms and the relationship between you and Arlo will be governed by the laws of the State of California without regard to its conflict of law provisions.
Waiver and severability of terms. Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision. In addition, the other provisions of these Terms remain in full force and effect.
No right of survivorship and non-transferability. You agree that your Arlo account is non-transferable and any rights to your Arlo ID or contents within your account terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted.
Section titles. The section titles in these Terms are for convenience only and have no legal or contractual effect.
The following entity is responsible for delivering the Arlo Services depending on where you are using the Arlo System and if you have any questions, complaints or claims with respect to the Arlo Services, you may contact us there
. The Americas
Arlo Technologies, Inc.
3030 Orchard Parkway
San Jose, CA 95134
Corporate Office Phone: 1 (408) 638 3750
All other international non-European territories (including, but not limited to, Middle East, Africa, Asia Pacific, Australia and New Zealand)
Arlo Technologies International Ltd
Building 3 University Technology Centre Curraheen Road
Corporate Office Phone: 1 800 949 252
28. Arlo Terms of Service addendum
If you are a subscriber to an Arlo Service Plan, then the below additional terms apply.
PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN CERTAIN CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY AND USE OF THE SUBSCRIPTION YOU ARE ACTIVATING.
These additional terms supplement the Arlo Terms and Conditions, which will otherwise apply in full force and effect, subject to any additional terms set forth herein. In the event of any inconsistency between these terms and the Arlo Terms, the terms and provisions of these terms will govern and control.
Limitations on Arlo Service Plans. The Arlo e911 and Arlo Emergency Response Services will not function (1) with the loss of critical electrical power, including, without limitation, the loss of power to equipment necessary to route Arlo Service Plan communications to the appropriate emergency call centre; (2) if the wireless or broadband Internet connection to your device with the Arlo Service Plan application is not operational; (3) at a remote location with no Internet connection; (4) if the Arlo Service Plan application is not correctly configured; (5) if the correct physical address for the Arlo Service Plan is not provided; (6) if an emergency call centre’s technical limitations render it incapable of receiving or processing calls from the Arlo Service Plan; and (7) if other force majeure events cause the quality of the broadband connection to deteriorate, including, without limitation, network congestion. Your acceptance of these Arlo Service Plan Terms constitutes your acknowledgement that Arlo has advised you of these potential limitations.
Alerts and notifications. If you use the Arlo Emergency Response Service and an emergency is reported, you agree to receive communications from us on your mobile device including calls, text messages, alerts and other electronic communications. Standard minute, message and data rates apply to all messages sent to or received from us. You understand that information that you include in your Arlo Emergency Response Profile will be shared with police, fire or emergency medical service providers (collectively, “Emergency Responders”). You understand and agree that once your Emergency Response Profile information is made available to emergency responders, it may be transmitted or otherwise made accessible through unsecured communications as part of the information disseminated to or by emergency responders responding to an emergency. You further understand that the information provided may be stored as part of a public record associated with an emergency call if required by local statutes. You understand and agree and hereby authorise Arlo to release and disclose your Arlo Emergency Response Profile information to emergency responders in connection with the Emergency Response Service.
Disclaimer of liability. We do not have any control over whether, or the manner in which, calls using our Arlo e911 and Arlo Emergency Response Service are answered or addressed by emergency response centres. We disclaim all responsibility for the conduct of any local, regional or national emergency calling centres and emergency response centres. We may rely on suppliers, vendors and third parties to assist us providing the Arlo e911 and Arlo Emergency Response Service and in routing communications to local, regional or national emergency calling centres and emergency response centres. We disclaim any and all liability or responsibility in the event that third-party data used to route communications is incorrect or yields an erroneous result. Neither Arlo nor its officers, employees, vendors or suppliers may be held liable for any claim, damage or loss, including, without limitation, consequential damages and lost profits, and you hereby waive any and all such claims or causes of action arising from or relating to our subscriptions, including the Arlo e911 and Arlo Emergency Response Service, unless such claims or causes of action arise from our gross negligence or wilful misconduct.
Additional services. We may from time to time make additional Arlo services available to Arlo customers. In order to access such additional services, you may be required to take certain steps, including consent to further terms.