We never sell your information to third parties. Your data is used to deliver the Arlo services, Arlo functionality, and any related services or functionality that you affirmatively choose and nothing else. Arlo was founded as a security company first and foremost. Our most important responsibility is protecting you and providing peace of mind by letting you keep an eye on your home, your business, and your loved ones, not by utilizing your personal information as a commodity to make money.

We never share your data, including videos, without your consent or a court order to do so. If there is a request by law enforcement for your videos, we require a legally enforceable search warrant or other equivalent court order mandating that Arlo turn over videos. We never share your videos for private litigation matters, and a subpoena will not compel us to do so. If you choose to “donate” a video to help us improve our software and services, all personal information is removed.

We store your videos in the Arlo cloud only for the duration of your chosen Arlo plan. After that, your videos are automatically permanently deleted or cleaned from the Arlo cloud. You can also manually delete your videos from the Arlo cloud by using the Arlo app. When you manually delete videos they are promptly permanently deleted from the Arlo cloud.

Our comprehensive privacy policy is built to empower you to make decisions about your data and determine who has access. Our policy and practices generally implement the controls and concepts of various new privacy legislation, including the California Consumer Privacy Act and the General Data Protection Regulation. Learn more about our privacy policy here.

We support industry-leading methods and practices to ensure your account is completely secure, such as two-factor authentication and access approval for all new devices to verify it’s really you. Your videos are encrypted to protect against malicious intent. Beyond that, we continually monitor our cloud systems and utilize multiple data protection technologies and methodologies to actively look for security threats to keep your personal data safe.

We have implemented strict company-wide information security policies and procedures to ensure your privacy is protected. We support compliance with industry regulations and we also work with independent organizations to audit our services to help ensure we continue to meet the ever-evolving standards for cybersecurity. And we have a Cybersecurity Committee at the Board level to provide thought leadership and oversight.