My Arlo wire-free camera is offline; how can I troubleshoot it?

If your Arlo camera is offline, follow these troubleshooting steps:

  1. If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the Arlo SmartHub or base station.
    The Internet LED blinks for 10 seconds, then your Arlo camera resumes normal operation.
    Note: Not all cameras require connection to an Arlo SmartHub or base station.
  2. Remove and reinsert your camera battery and notice the camera LED behavior when the battery is reinserted:
    • The LED does not light. Check to make sure the batteries are installed in the correct orientation. Check to make sure the batteries are not completely dead.
    • The LED blinks blue rapidly. The camera has synced to a base station.
    • The LED blinks blue once. Resync the camera to the base station.
    • The LED blinks amber. Replace the batteries.
      Note: You can't remove the battery from Arlo Essential wire-free cameras. To power cycle your camera, visit What is the button on the bottom of my Arlo Essential wire-free camera?.
  3. Check the camera connectivity:
    • Note the distance between the camera and the SmartHub, base station, or WiFi router. You can place your Arlo camera a maximum of 300 feet (90 meters) from an Arlo SmartHub or base station. If your camera is farther away from the SmartHub or base station, it might be connecting and disconnecting because of the distance from the base station.
    • Note the number of walls between the camera and the SmartHub, base station, or WiFi router. Your camera might go offline if metal objects or thick walls and ceilings exist between the camera and the base station.
    • Do you have an access point or other WiFi device close to the SmartHub or base station? If so, your Arlo system might be experiencing WiFi congestion. If possible, move the base station away from other WiFi devices.
  4. Check your Arlo SmartHub or base station status:
    • If the Internet LED on your base station is solid green, the base station is connected to the Internet.
    • If the LED is amber, the base station is not connected to the Internet. Verify that the Ethernet cable is connected to a LAN connection. For information about connecting base stations to the Internet, visit My Arlo base station is offline; how can I troubleshoot it?
  5. If applicable, ensure that your camera is synced to the SmartHub or base station:
    • Check your Arlo library for the last recording for that camera. If the most recent video for that camera was recorded a long time ago, the camera might not be synced to the base station. For information about syncing your cameras, visit How do I set up and sync my Arlo Wire-Free cameras?
    • Remove and reinsert the camera battery. If the LED blinks blue once and it does not rapidly blink blue later, you must resync your camera.
  6. If your camera is still offline, visit Arlo Support to speak with an expert.