Arlo can't discover my SmartHub or base station during installation; what do I do?

If the Arlo app or the Arlo web interface was unable to locate your Arlo SmartHub or Arlo base station, follow these steps.

To troubleshoot SmartHub or base station discovery problems:

  1. Turn off your base station and unplug the Ethernet cable connecting it to your router.
  2. Begin the installation process again, but make sure to connect your base station to your router before you power on your base station.
    For more information about connecting your base station, see How do I connect my Arlo or Arlo Pro base station to the Internet?.
  3. If Arlo still cannot discover your base station, check the color of the Internet LED on your base station:
    • If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router. Make sure that your router is powered on.
    • If the Internet LED lights solid amber, your base station is connected to your router, but is unable to connect to the Arlo cloud server. Make sure that your router is powered on and connected to the Internet.
    • If the Internet LED lights green, perform a factory reset on your base station and try the installation process again.
      For more information about performing a factory reset, see How can I reset my Arlo base station to the default values?.
    • If the Internet LED is flashing amber, contact Arlo Support to speak to an expert.
  4. If you completed these troubleshooting steps and Arlo was unable to discover your base station, contact Arlo Support to speak to an expert.