How to troubleshoot issues with the Arlo mobile app

The Arlo mobile app might not function as expected because of poor Internet connection, an out-of-date operating system (OS), or because an error occurred. Continue reading for help troubleshooting issues with the Arlo app.

To troubleshoot issues with the Arlo app:

  • Ensure that your mobile device’s operating system meets the minimum requirement.
    • Apple devices: iOS version 11 or higher.
    • Android device: Android version 5.0 or higher.
    Note: Ensure that your mobile device is up to date by installing needed updates before installing the Arlo app.
  • Ensure that you have a good internet connection.
    • Arlo Ultra and Pro 3 cameras: 4 Mbps
    • All other Arlo cameras: 1 Mbps
  • If you experience frequent crashes on your Arlo app, try uninstalling the Arlo app and reinstalling it.
  • Other apps on your mobile device could play a part in the frequent crashes of the Arlo app.
    • Running multiple apps take up device resources which can cause apps to perform poorly or crash altogether.
    • If possible, try stopping, or turning off service to other apps that are running if your Arlo app crashes.