My Arlo Pro or Arlo Pro 2 battery is dead; what do I do?
If your Arlo Pro 2 or Arlo Pro camera’s battery has a low charge (15% or less), plug in your camera or insert a fresh battery. You can use an Arlo Charging Station and an Arlo Pro Rechargeable Battery to make sure that you always have a fresh battery available.
If your battery is completely dead and does not charge, follow these troubleshooting steps:
- Remove the battery from your camera.
- If your camera is plugged in, unplug your camera’s AC power adapter cable.
- Plug your camera back in to the AC adapter that came with the camera.
Note: Make sure that you are using the power adapter and adapter cable that came with your camera. A regular 5V USB cable cannot provide enough power to charge your camera’s battery properly. - Reinsert the camera battery.
- After ten minutes, check your camera’s status in the Arlo app or at my.arlo.com.
If you see a lightning bolt battery icon, your battery is charging. If you do not see a lightning bolt icon, continue to step 6.
For more information about Arlo battery icons and notifications, see How do I interpret my Arlo camera's battery level icons and notifications? - Remove and reinsert the camera battery, then wait ten minutes and check your camera’s status in the Arlo app again.
- Repeat step 6 until you see a lightning bolt battery icon in the Arlo app.
- If you repeated step 6 five times and you still do not see a lightning bolt battery icon, contact Arlo Support to speak to an expert.