When adding my base station to HomeKit, what should I do if I receive an error message stating that my Arlo base station is an ‘Uncertified Accessory’?

To use Apple HomeKit with your Arlo cameras, you must have at least one compatible Arlo base station and Arlo Ultra, Pro 2, Pro, or Baby camera. For more information, visit How do I connect my Arlo camera to Apple HomeKit?.

If you have the correct system requirements, you might receive an error message that says your Arlo base station is an uncertified accessory. When this happens, try removing your base station and connecting to HomeKit again. Read below for detailed troubleshooting instructions.

To troubleshoot your Arlo system for HomeKit:

  1. Launch the Arlo app on your Apple device.
  2. Tap Settings > My Devices.
  3. Select an Arlo base station.
  4. Tap HomeKit.
  5. Tap [base station name] > Remove Device.
  6. Restart your Arlo base station.
  7. Add your Arlo system to HomeKit again.
    For more, visit How do I connect my Arlo camera to Apple HomeKit?.

For help managing your HomeKit settings, visit How do I manage HomeKit settings in the Arlo app?.