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What is the Support Center and how do I use it?

This article applies to:

Easily get assistance for your Arlo products through the Arlo Support Center. Chat, call, or submit a request to an Arlo support specialist, see your product details and related knowledge base articles, all within the Arlo app. To access the Support Center, launch the Arlo app on iOS or Android, then tap Settings > Support.

Use the Support Center

For full access to Support Center contact options, you must be subscribed to Arlo Smart, on an Arlo Smart trial, or have a camera that was originally activated less than 90 days ago. If you can’t contact Arlo support through the Support Center, you can still access the Arlo Support site, where you can search support issues and answers. You can also use the Arlo Community, where you can seek advice or solutions from community users.

To get support for your Arlo product:

  1. Launch the Arlo app or log in to my.arlo.com.
  2. Tap or click Settings > Support.
  3. Select your Arlo product.
  4. Review or select a support option:
    1. Contact. Tap or click a contact option to speak with an Arlo support expert through chat or over a phone call.
    2. Common topics. Tap or click a topic to view a knowledge base article to help solve a problem or answer a question.
    3. Details. Review your Arlo product’s model number, serial number, activation date, and warranty expiration date.
      Note: The activation date is the date that the device was originally set up and connected to an Arlo account.

Make a support request

The support request option is available for devices on an Arlo Smart trial or plan, or  a camera that was originally activated less than 1 year ago. If your device was activated over 1 year ago—and you choose not to subscribe to Arlo Smart—you can ask a question on the Arlo Community, or you can search for a solution through Arlo Support.

To make a support request:

  1. Launch the Arlo app or log in to my.arlo.com.
  2. Tap or click Settings > Support.
  3. Select your Arlo product.
  4. Tap or click Support Request.
  5. Follow the instructions to submit a support request.

After you submit a support request, the request is given a seven-digit request number and recorded in the Arlo app, under REQUEST HISTORY. An Arlo support expert will contact you as soon as possible to resolve the issue. As we work to solve the problem, you might be asked to provide screen recordings and system logs of your Arlo app and devices.