My Arlo Go camera is offline; how can I troubleshoot it?

To troubleshoot when your Arlo Go camera is offline:

  1. Unplug your Arlo Go camera, remove the battery, reinsert the battery, and notice the camera LED behavior when the door is closed.
    • If the LED does not light, check to make sure that the battery is installed in the correct orientation and that the battery is not dead.
    • If the LED double blinks amber, the battery is critically low.
    • If the battery is low or dead, plug in the camera or insert a fully charged battery.
    • If the LED does not light even when the battery is not low, it might be turned off in your Arlo Go camera’s settings. If you turned off the LED completely, log out of the Arlo app and log back in again. If your camera is still offline, try moving it to an area with better mobile coverage. If that does not work, you might need to reset your Arlo Go camera and set it up again. For more information about resetting your camera, visit How do I reset my Arlo Go camera to factory default settings?.
    • If the LED blinks blue very slowly, the camera is starting up.
      Wait 20-30 seconds, until the LED pattern stops changing.
  2. Note the LED behavior after the camera is done starting up:
    • The LED blinks blue rapidly. The camera is connected to the cloud.
      Log out of the Arlo app on your mobile device or web browser and log back in again. If your camera still appears offline in the Arlo app, visit Arlo Support to speak with an expert.
    • The LED blinks blue and purple. The camera is connecting to the network and the cloud. 
      Wait for the LED behavior to stop changing and check it again.
    • The LED lights solid blue. The camera is not connected to an Arlo account. Complete the new camera setup process. For more information about the new camera setup process, visit How do I set up my Arlo Go camera?.
    • The LED lights solid amber. No SIM card is inserted or the SIM card is damaged.
      To get a new SIM card, contact your Arlo Go service provider. If you have an Arlo Mobile service plan, visit Arlo Support.
    • The LED blinks amber slowly. Your camera does not have LTE network coverage. 
      Move the camera to an area with LTE coverage.
    • The LED blinks amber rapidly. The camera is connected to the cellular network, but it cannot connect to the cloud. 
      Follow the troubleshooting steps in this knowledge base article: Arlo Go has LTE service but can’t connect to the Arlo cloud; what do I do?.
    • The LED blinks amber and blue. The camera is receiving a firmware update. Do not open the battery compartment or unplug the camera until the update is complete and the camera is done rebooting. Wait for the LED to turn off for several seconds, turn back on again, slowly blink blue for 20-30 seconds, and settle into a new behavior.
      Note: If the LED blinks blue slowly during the startup process and then shows a different color briefly before it turns off, the Status LED might be turned off in your settings. If your camera is still offline and you missed the behavior that the LED was showing right before it turned off, repeat steps 1 and 2 and pay close attention to the LED.
  3. If your camera is still offline, visit Arlo Support to speak with an expert.