My Arlo Essential Video Doorbell wasn't found during setup; what do I do?

Before you begin, confirm that you heard a chime tone play out of your Arlo Essential Video Doorbell after scanning the QR code. If you did not hear a chime, visit My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?.

If your Arlo Essential Video Doorbell wasn’t discovered during the setup process, carefully watch the LED status after the chime tone was played.

If the LED ring on your Arlo Essential Video Doorbell blinks Amber then returns to solid White, the Arlo Essential Video Doorbell was unable to connect to your WiFi network:

• Make sure that you enter the correct network SSID.
  • The network SSID is case sensitive. Ensure it is EXACTLY correct when you type it in the Arlo app.
• Make sure that you enter the correct network password.
  • You can tap the eye icon, next to the password, to reveal the password. This can help you ensure that the password is EXACTLY correct.
• Make sure that you are attempting to connect to a 2.4GHz WiFi network.
  • For help connecting to a 2.4 GHz WiFi network, visit How do I connect to a 2.4 GHz WiFi network?.
• Make sure that the WiFi signal is sufficiently strong at the location of your doorbell.
  • If possible, you can try moving your WiFi router closer to your doorbell for better signal.
• Make sure that you have the latest version of the Arlo app.

If your Arlo Essential Video Doorbell continues to flash White after 5 minutes, the Arlo Essential Video Doorbell could not be discovered by the Arlo app:

• Make sure that your mobile device is connected to the same 2.4GHz WiFi network as your Arlo Essential Video Doorbell during the network discovery process.
• Check your Internet connection.
  • Your Arlo Essential Video Doorbell requires a high-speed Internet connection that can sustain an average bandwidth use of 2 Mbps upload.
  • Your WiFi router might be too far away from your Arlo Essential Video Doorbell. If possible, try moving your router closer to your doorbell, or use a WiFi extender or mesh network to improve your connectivity.
• Make sure that you’re not connected to a VPN.
• Make sure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
  •  To turn off Wi-Fi Assist on iOS, visit https://support.apple.com/en-ca/HT205296
  • To turn off Adaptive Wi-Fi on Android, visit https://www.samsung.com/au/support/mobile-devices/galaxy-note-8-what-is-adaptive-wifi/

If your doorbell is still offline, try resetting your Arlo Essential Video Doorbell and try again. For more information, visit How do I reset my Arlo Essential Video Doorbell?. You can also visit Arlo Support to speak with an expert.