Last Updated: 31 March 2023.
This website is published by Verisure Arlo Europe DAC, an Irish company, whose registered office is located at Building 4100 Cork Airport Business Park, Cork, Ireland, T12 AP97, registered with the company number 658538. Its intra-community VAT number is IE03655231EH (“Arlo Europe”, “Arlo”, “we,” “our,” or “us,”).
Arlo Europe can be contacted at the following contact details: https://www.arlo.com/en_eu/support/contact-support.
Please read these Arlo Terms of Service (hereinafter referred to as “Arlo Europe Terms” or “Terms”) before you assent to them. This is a legally binding contract. By assenting electronically, you accept all the provisions of these Terms.
Note that the column on the right describes the clauses of the Terms in plain and easily understandable language, and is not legally binding.
IF YOU SIGN UP FOR ANY ARLO SUBSCRIPTION SERVICES, YOU FURTHER AGREE, AS DESCRIBED IN SECTION 10, THAT YOUR SUBSCRIPTION MAY AUTOMATICALLY RENEW FOR THE SAME APPLICABLE TERM AND PRICE, UNTIL YOU CANCEL THE SAME IN ACCORDANCE WITH SECTION 14. AS DETAILED IN SECTION 10, WE WILL NOTIFY YOU IN DUE FORM AND TIME TO REMIND YOU THAT YOUR SUBSCRIPTION IS UP FOR RENEWAL.
Age: You must be at least 18 years of age to use the Arlo Europe Services. If you are under the age of 18, please do not attempt to register for Arlo Europe Services or send us any information about yourself.
Welcome to Arlo Europe. Arlo Europe is operated by Verisure Arlo Europe DAC. These Terms of Service apply to your use of any of our products or services including:
a). the Arlo Europe hardware products, including without limitation cameras, floodlights, video doorbells, base station devices and security system with sensors (referred to herein as the “Arlo Europe System"); and/or
b). the Arlo Europe websites and any associated subscriptions, content services, accounts, mobile apps, streaming video sites, technical support and services accessible via Arlo websites, and all other web services associated with the Arlo product (collectively referred to as the “Arlo Europe Websites and Apps”).
c). ((a) and (b) above being collectively referred to herein as the "Arlo Europe Services")
Detailed specifications in relation to the Arlo Europe Services are available here.
Your registration of the Arlo Europe System through the Arlo Europe Websites and Apps as well as use of the Arlo Europe Services is subject to the provisions of these Terms.
Any software component embodied in the Arlo Europe Services is licensed to you, and not sold. Please review the complete list of countries where Arlo Europe Services are available, here. Arlo Europe Services cannot be used in the sanctioned and embargoed countries. Please review the complete list of embargoed countries here.
You agree that you will only use the Arlo Europe System, Website, Apps and Services for personal and non-commercial usage, and that you are not acting in a purpose related to a trade, business, craft or profession.
Registration of your Arlo Europe System is required.
To register, you must provide and maintain accurate and complete information, which shall include: (i) your name (ii) your system serial number (iii) phone number and (iv) an e-mail address and address. Arlo Europe may terminate your account if you provide Arlo Europe with inaccurate or incomplete user information, unless you have rectified the error within one (1) week following Arlo Europe’s notice to do so. You also certify that you are legally permitted to use and access the Arlo Europe Services.
Arlo Europe may collect, process, and store your videos and other information. Please review our Privacy Notice available here, for details about how we collect, use, disclose and retain information about you and your Arlo account. We encourage you to review the Privacy Notice frequently. You have the right to update your user information at any time. You shall also be able to manage privacy settings related to collection, storage, and use of your user information and other types of information captured by the Arlo Europe Services. Any such changes can be made by logging into your Arlo account. However, certain features of the Arlo Europe Services may not be available if you restrict the collection, storage, or use of certain types of information.
You are fully responsible for maintaining the confidentiality of the information required to access or make modifications to your account (e.g. passwords, PINs, verification codes), as well as for all activities that occur under your password or account. You agree to properly protect your account by, for example, exiting from or logging out of your account at the end of each session, by implementing two or multi-factor authentication, and by not sharing your password or two or multi-factor authentication code. You further undertake to immediately notify us of unauthorized use of your password or account.
In the event Arlo Europe suspects fraudulent activity, we may suspend access to your account and services pursuant to our security policies found [here] to prevent unauthorized access. You shall be responsible for any damage caused by your failure to comply with this Section 3 (except where any damage has resulted from Arlo’s act or omission). We reserve the right to terminate Your Arlo Europe account if you fail to comply with the requirements set out in these Terms (including any guidelines or policies referred to (and linked to) within these Terms and which are available on our website). Upon suspending your account, we will inform you of the suspension and (unless we have serious grounds to suspend or terminate without notice e.g. fraudulent behaviour) provide you with adequate notice to rectify the breaches. Following the suspension, we may look to extend your access to the Arlo Europe Services (without additional cost to you) if you have unjustifiably been deprived of access to the Arlo Europe Services. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point.
The Arlo Europe Services may give you the ability to access, use or integrate directly with third-party websites, apps, products, content or other media controlled by third parties (hereinafter, "Third-Party Content") over which we exercise no editorial or programming control. You confirm to have understood the following:
Third-Party Content providers may restrict or revoke access to their content at any time;
We do not operate, control or endorse any Third-Party Content and are not responsible for and have no editorial control over any Third-Party Content. Further, we do not guarantee the safety, accuracy and effectiveness of the Third-Party Content, and will have no responsibility for any Third-Party Content including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable; and
We have no control over the distribution of Third-Party Content.
You also agree and declare that Third-Party Content accessed or transferred using the Arlo Europe Services is for personal, non-commercial use only and that the Arlo Europe Services will not be used to illegally copy, illegally display, or otherwise make illegal use of Third-Party Content. Unauthorized copying or distribution of copyrighted works may constitute an infringement of the copyright holders' rights. You agree to assume all risks in connection with your interaction or use of any Third-Party Content.
We may disable your account of any Arlo Europe Services or software if you infringe the copyrights, trademarks, or intellectual property rights of others. If you are of the opinion that you are not in infringement of the intellectual property rights of others, you may, submit a notification to Arlo Europe requesting your account be restored.
In addition, steps intended to defeat or bypass security measures designed to prevent intellectual property infringement may be illegal under German law or comparable foreign laws. We may terminate the Arlo Europe accounts of users who develop or use methods to defeat or bypass such security measures after informing such users of their breaches and may take any other necessary or appropriate action to prevent infringement of intellectual property holders' rights.
Arlo Europe reserves the right to make changes to these Terms. You will be subject to the Terms in force at the time that you avail the Arlo Europe Services, unless Arlo Europe is required to make any change to the Terms by law or government authority (in which case Arlo Europe may apply modified Terms to the existing contractual relationship with you). If we make changes, we will inform you in due form and time and remind you of your rights. You may reject these changes and you will retain the possibility to cancel your subscription to the Arlo Europe Service at any time, in accordance with Section 14.
5.2 Changes to Arlo Service Specifications
Arlo Europe reserves the right to make modifications and additions to the features of the Arlo Europe Services, based on changing market demands, technology innovation, development of alternate and more efficient software platforms, and/or improvements in product and cloud security. Accordingly, Arlo Europe Services may be subject to ongoing enhancements and modifications and Arlo Europe may cease to maintain and support older versions of the Services. We will notify you in due form and time of a service or feature undergoing the transition from supported to unsupported status. Because different Arlo Europe Systems may support different features and functionality, the level of service we provide may not be the same for each Arlo Europe System. You may reject these changes and you will retain the possibility to cancel your subscription to the Arlo Europe Service at any time, in accordance with Section 14.
Use of the Arlo Europe Services requires that your Arlo Europe System has access to an always-on, broadband internet connection, in accordance with Section 12. To enable the Arlo Europe Services all Arlo Europe Systems must be registered at my.arlo.com or Arlo apps, such as the official Arlo iOS and Android apps
6.1 System Requirements
The Services will not be accessible without: (i) Wi-Fi or other communications network in your home that is positioned to communicate reliably with the Arlo Europe System; (ii) an Arlo account; (iii) for some features and functionalities of the Arlo Europe Services, an enabled and supported wireless device, such as a phone or tablet; (iv) always-on broadband Internet access with bandwidth sufficient to support the Arlo hardware products you use; and (v) other system elements that may be specified by Arlo Europe. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured.
You understand that all information, data, text, software, photographs, video, messages, tags, feedback, comments, questions, other information, or materials (hereinafter, "Content"), whether publicly posted or privately transmitted, shall be the sole responsibility of the person from whom such Content originated. This means that you, are entirely responsible for all Content that you capture, upload, post, email, transmit, or otherwise make available via the Arlo Europe Services.
The Arlo Europe Services are considered to be delivered to you when you have activated your Arlo Europe Services. To activate your Arlo Europe Service, you must affirmatively take certain steps – this activation will not occur automatically. For new Arlo users, this will involve creating an Arlo account as part of the sign-up process.
8.2 Subscription Services Fees
Some Arlo Europe Services require an ongoing subscription that will continue until you cancel the subscription in accordance with Section 14, or if we terminate the related service. You agree to pay your subscription fee in advance. Your subscription period is stated in your Arlo subscription plan, which you may view by logging into your account. We may offer multiple subscription plans with varying levels and services. Your subscription fee will cover the Arlo Europe Services provided in your selected Arlo subscription plan.
You may have a choice of subscription payment options and may change your selected payment option through your account on my.arlo.com. If for any reason you need to reactivate a terminated subscription, you may be charged a reactivation fee that will be disclosed to you prior to the levy of the reactivation fee.
From time to time, Arlo Europe may offer eligible customers specific trials and other promotional discounts which are subject to these Terms except as stated otherwise in the promotional subscription terms. Trial and promotional subscribers may at any time choose not to convert or continue to paid or non-promotional subscriptions, as set out in these Terms and in the promotional subscription terms.
Arlo Europe reserve the right, in its absolute discretion, to determine your free trial and promotional offer eligibility. Details about the trial programs that are available with Arlo Cameras are available here.
To sign up for a subscription, complete the required registration details online, including without limitation selecting your method of payment. If you choose a subscription option with recurring payments (e.g. monthly and annual subscriptions) you agree that we may automatically charge the subscription fee to the payment method provided and associated with your account at the beginning of each period at the frequency you have selected unless and until you cancel the subscription. If you signed up at a promotional rate, any renewals past the promotional period will be charged at the then effective subscription fee. Access to your Arlo Europe Services will not be established until Arlo Europe or its agent has verified that the payment method is valid, accurate, and in good standing.
You also acknowledge that the amount billed may vary due to promotional offers, changes to your Subscription or changes in applicable taxes or other charges. You authorize us (or our third-party payment processor) to charge your payment method for the corresponding amount.
10.2 Automatic Renewal of Subscription and Cancellation of Subscription
Your subscription will continue automatically until cancelled. We will notify you in due form and time to remind you that your subscription is up for renewal and explain what steps you need to take to cancel your subscription.
You must cancel prior to the subscription fee being charged to the payment method provided. If you purchased the paid subscription through a third party, you should cancel it directly through the third party whenever possible.
10.3 Price Changes
Arlo Europe may, at its discretion change subscription fee and other prices from time to time. All price changes will take effect no earlier than 30 days after Arlo Europe notifies you, at the beginning of the next billing cycle for your subscription. An increase in the applicable subscription fee will not apply before the end of your current subscription period. If you are dissatisfied with the fee changes or additional charges, you may terminate your use of the Arlo Europe Services in accordance with Section 14. For termination in this case, you will be entitled to a pro-rated refund of any of your paid for, but unused, fees for using the Arlo Europe Services. If you do not terminate your use of the Arlo Europe Services in accordance with Section 14, you will be charged the modified subscription fee from your next billing cycle.
10.4 Refund Policy
Unless specifically noted otherwise in these Terms, subscription fees are nonrefundable and there are no refunds or credits for partially used subscription periods. Following any termination of a subscription, however, you will continue to have access to the relevant Arlo Europe Service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our subscribers to an Arlo Europe Service ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future.
10.5 Returned Payment
We may suspend or terminate your Arlo Europe Services without notice upon rejection of any charges to your payment method or if your card issuer (or its agent or affiliate) seeks the return of payments previously made to us for Arlo Europe Services. In respect of customers other than those based in the UK, you agree we may charge interest at statutory interest rates on all amounts due that remain unpaid for 30 days or more. In respect of customers based in the UK, you agree we may charge interest at 3% a year above the Bank of England’s base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Arlo Europe. We may refer your account to a third party for collection in the event of ongoing default.
Our 30-day cancellation policy
Our cancellation policy is more generous than your statutory legal rights in the ways set out below. Our cancellation policy does not affect your legal rights in relation to Arlo Europe Services that are faulty or misdescribed:
Your rights under law
How our cancellation policy is more generous
14 day period to change your mind.
30 day period to change your mind.
Your 14-day legal right of cancellation
The cancellation period is fourteen days from the day the contract was concluded, unless you are based in the United Kingdom, in which case the cancellation period is 14 days after the day on which the contract was entered into.
To exercise your right of cancellation, you must communicate to us at [insert email address] or [insert postal address address], by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not mandatory. We will communicate to you an acknowledgement of receipt of such cancellationon a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
11.1 Effects of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount, which is proportional to what has been provided until you have communicated us your cancellationfrom this contract, in comparison with the full coverage of the contract. An agreed trial period remains free of charge in any case. You will lose your 14-day right to cancel this contract if the Arlo Europe Services have been fully performed during the cancellation period.
(Complete and return this form only if You wish to withdraw from the contract)
Contact: Customer Care.
•I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*);
(*) complete as appropriate
o name of consumer(s);
o address of consumer(s);
o signature of consumer(s)*;
*(only if this form is notified on paper);
(1) Wrong Product (2) Dislike Product (3) No Reason (4) Time of Delivery too long (5) Other
The Arlo Europe Services require the use of a broadband internet connection. You are responsible for any service charges for your internet connection or data plan incurred as a result of using or accessing the Arlo Europe Services and acknowledge and agree that you will be solely responsible for all disputes with any internet service or mobile phone provider relating to same. In particular, streaming and viewing recorded videos and the use of the apps may incur extra and substantial charges on devices that use a data plan. We are not responsible for and do not make any assurances about the availability, functionality, or cost of any broadband internet connection or other data plan.
You may access and use the Arlo Europe Services only with an Arlo Europe System that is authorized to communicate with the Arlo Websites and Apps. You agree not to tamper with or otherwise modify your Arlo Europe System. The Arlo Europe Services are provided for your personal, non-commercial use and may not be resold, in whole or in part. Other than in accordance with Section 25.3, you may not transfer the Arlo Europe Services or the right to receive them.
If your Arlo Europe System accesses the Arlo Websites and Apps (regardless of your payment or subscription status), you acknowledge and agree that you are a user of the Arlo Europe Services and are bound by the provisions of these Terms.
13.2 Updates and Upgrades
By using the Arlo Europe Services and subject to these Terms, you agree to receive all software updates and upgrades that Arlo sends to your Arlo Europe System. These updates and upgrades may be automatically installed when necessary to maintain the conformity of Arlo Europe Services, without providing any additional notice or receiving any additional consent. If you disable the automatic update and upgrade feature of the Arlo Europe Services then certain functionality of the Arlo Europe Services may be adversely impacted. Even if you disable the automatic upgrade feature of your Arlo Europe System, we may still implement critical Arlo Europe System updates; updates for Arlo applications running on your iPhone, iPad, Android phone, tablet, and similar devices; and Arlo back end service updates. In all cases, except for critical updates or upgrades (when the updates or upgrades are necessary for Arlo Europe Services to remain in conformity), you have the right to refuse the update or upgrade or, if necessary, to uninstall it, if the update or upgrade has a negative impact on your access to or use of Arlo Europe Services.
In addition to your statutory right to cancel the contract with us (see Section 11), you may, on giving notice to us in writing, terminate the contract for use of the Arlo Europe Services (1) if you have a legal right to end the contract because of something we have done wrong; or (2) at anytime, if you no longer want to continue to receive the Arlo Europe Services, however the termination will not take effect until the day after the last day of your existing subscription term and you will continue to be liable to pay for the Arlo Europe Services during the remainder of your subscription term.
Upon termination of your account, certain information may not immediately be deleted from Arlo Europe's or its agents’ systems, including without limitation log entries, diagnostics, analytics coming from devices tied to the user or account, transaction details of the account, or information subject to search warrant, subpoenas, or other legal process.
14.2 Termination by Arlo Europe
Notwithstanding anything to the contrary in these Terms, we retain the absolute right to terminate your account if the subscription charges are refused for any reason, if you breach any provision of these Terms, if you misuse the Arlo Europe Services or if you use the Arlo Europe Services illegally, and/or if you alter your Arlo Europe System or use the Arlo Europe Services or software in such a manner as to infringe upon the intellectual property rights of Arlo Europe and/or its subsidiaries and affiliates or any third party.
We give you at least 30 days advance notice of such termination. Upon any such termination of your account by Arlo Europe, you will remain obligated to pay all outstanding fees and charges relating to your use of the Arlo Europe Services before termination, and we will give you a pro-rated refund of any of your paid for, but unused, Arlo Europe Services fees that will remain unused because of Arlo Europe's termination under this method of termination. Termination of the Arlo Europe Services may result in the forfeiture, deletion and destruction of all information associated with your subscription or Arlo Europe Services, including Content.
14.3 Survival of Clauses Upon Termination
All provisions of these Terms, which, by their nature, should survive termination, will survive termination, including, without limitation, ownership provisions (Section 16), warranty disclaimers (Section 22), and limitations of liability (Section 24).
We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, text message, postings, or updates to the Arlo Websites and Apps or other reasonable means now known or hereinafter developed.
You may need to use software programs in your Arlo Europe System to use or have full access to certain features of the Arlo Europe Services. You are required to accept and use the software included in your Arlo Europe System at the time of purchase and other software programs that may be delivered to your Arlo Europe System by Arlo from time to time. Arlo Europe and/or its subsidiaries, affiliates, and licensors retain title to and ownership of all the software for the Arlo Europe Services and certain intellectual property rights in the Arlo Europe Services. We and/or our affiliates also retain ownership of all Arlo copyrights and trademarks. In the case of third-party software delivered by Arlo Europe and/or its subsidiaries and affiliates to the Arlo Europe Services, the applicable third party retains title to and ownership of its software, copyrights, and trademarks.
Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute publicly perform, publicly display, copy, or use for other purposes the Arlo Europe Services or the software of the Arlo Europe Services is strictly prohibited. If you install any Arlo software applications on your home computer ownership and the other terms of such use are governed by the applicable End User License Agreement to which you must agree prior to installation.
We respect the intellectual property of others and we require our users to do the same. Arlo Europe may, in appropriate circumstances, disable and/or terminate the accounts of users who may be repeat intellectual property infringers after having informed them of their breaches. If you believe that your work has been copied in a way that constitutes copyright infringement or your intellectual property rights have been otherwise violated please provide us with the following information:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property interest that you claim has been infringed;
a description of where the material that you claim is infringing is located on the site;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the copyright or intellectual property owner's behalf.
Please mail this information to Arlo Europe’s Copyright Agent designated to receive notifications of claimed infringement:
Copyright Agent – Attention Legal Department, Verisure Arlo Europe DAC, Building 4100, Cork Airport Business Park, Cork, Ireland, T12 AP97.
For clarity, only notices of (suspected) copyright or intellectual property infringement should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to Arlo Europe customer service through https://www.arlo.com/en_eu/support/contact-support. You acknowledge that if you fail to comply with all the requirements of this Section 17, your notice of (suspected) copyright or intellectual property infringement may not be valid.
Certain components of the software for the Arlo Europe System are subject to the GNU General Public License ("GPL") or other so-called open source licenses ("Open Source Software"). Open Source Software may not be subject to the restrictions in Section 16 of these Terms. You are free to use, modify, and distribute Open Source Software that is subject to the GPL so long as you comply with the terms of the GPL (available at www.gnu.org/copyleft/gpl.html). For clarification, these Terms do not limit your rights under, or grant you rights that supersede, the license terms of any applicable Open Source Software.
You may provide a link to your personal Arlo site. Any link to any Arlo Service must be to its home or top-level page.
The Arlo Europe Services may provide, or third parties may provide, links to other websites or resources. We have no control over such sites and resources. We are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
Recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from England and Wales or from the country in which you reside. You represent and warrant that you are not located in a country subject to an EU embargo, or that has been designated by the EU as a “terrorist supporting” country, and that you are not listed on any European Commission’s list of prohibited or restricted parties
You agree not to reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purposes any portion of the Arlo Europe Services (including your Arlo ID), use of the Arlo Europe Services or access to the Arlo Europe Services.
Only the applicable sales conditions, the descriptions, characteristics, features, presentations and price that we publish and directly present on the Arlo Website or App, shall be regarded as constituting the description of the Arlo Europe Services approved by Arlo Europe. You are fully responsible for verifying if Arlo Europe Services, as they are described in the above-mentioned published materials, meet your needs and intended use.
There is a limited warranty on Arlo Europe Services. The specifics of our Limited Hardware Warranty are at www.arlo.com/warranty. The rights attached to the Limited Hardware Warranty are distinct to the rights provided by applicable consumer laws and this Limited Hardware Warranty shall be construed as in addition to, and not instead of, rights granted by applicable consumer law.
Arlo Europe shall be liable under the terms of these Terms only in accordance with the provisions set out below:
Arlo Europe will be liable for any negligent breach of obligations, the fulfilment of which are essential for the proper execution of the Contract, and the breach of which jeopardize the achievement of the purpose of the Contract on the performance that you may justifiably rely on. In the latter case however, Arlo Europe shall only be liable for foreseeable damages typical to the Contract. The same applies to breaches of duty by Arlo Europe’s vicarious agents.
The exclusions of liability set out above do not apply in the event of injury or damages to life, body or health or in the event of intentional or grossly negligent conduct. Liability under the German Product Liability Act remains unaffected.
Subject to the above, any further liability of Arlo Europe is excluded on the merits.
24.2 For customers based in the United Kingdom
Arlo Europe is responsible for losses you suffer caused by Arlo Europe breaking these Terms unless:
(i) it was not obvious that the loss would happen and nothing you said to Arlo Europe before we entered into the contract meant Arlo Europe should have expected such a loss (so, in the law, the loss was unforeseeable);
(ii) the loss was caused by an event outside Arlo Europe’s control, as long as we contact you as soon as possible following the start of that event to let you know and Arlo Europe does what it can to reduce the impact of that event;
(iii) the loss is avoidable, in that you could have avoided the loss by taking reasonable action, including following Arlo Europe’s reasonable instructions; or
(iv) the loss relates to your use of the Arlo Europe Services for the purposes of your trade, business, craft or profession.
In respect of customers other than those based in the United Kingdom, these Terms, any additional terms we provide for any particular Arlo Europe Services, and the applicable End User License Agreement, constitute the entire agreement between you and Arlo Europe and govern your use of the Arlo Europe Services superseding any prior agreements between you and Arlo Europe with respect to the Arlo Europe Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other Arlo Europe Services, affiliate services, third-party content, or third-party software. Those additional terms will control in the event of a conflict with these Terms only to the extent of the conflict.
24.2 Governing Law and Jurisdiction
These Terms and any dispute arising out of or in connection with these Terms shall be governed exclusively by the laws of England and Wales.
24.3 Enforcing these Terms and Invalid Provisions
Even if we delay in enforcing these Terms, we can still enforce them later. We might not immediately chase you for not doing something (like paying) or doing something you are not allowed to, but that doesn’t mean we cannot do it later. . Any right or provision of these Terms that a court or other authority decides is invalid, ineffective or unenforceable shall not affect the validity of the remaining provisions of the Terms.
You agree that you can only transfer your Arlo account to someone else if we agree to this. We may not agree if [insert reasons].
24.5 No Responsibility for Events Outside our Control
If Arlo Europe’s provision of the Arlo Europe Services, in particular monitoring services, is delayed by an event out of our control (including but not limited to (i) the telephone lines, network, and/or software destroyed, damaged or for any reason inoperable, or (ii) war (whether declared or undeclared), fire, flood, extreme weather, accident, explosion, terrorism, governmental order, regulation, restriction or priority, industrial unrest), we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, you can contact us at the details provided in Section 26 below to end the contract and receive a refund for any Arlo Europe Services you have paid for in advance, but not received.
24. 6 Online Dispute Resolution
In respect of customers other than those based in the United Kingdom, the European Commission provides a platform for online dispute resolution (ODRs) at http://ec.europa.eu/consumers/odr/21. We are not obligated or willing to participate in a dispute resolution procedure in accordance with the German Consumer Dispute Resolution Act (VSBG).
24.7 Section Titles
The section titles in these Terms are for convenience only and have no legal or contractual effect.
The following entity is responsible for delivering the Arlo Europe Services depending on where you are using the Arlo Europe System, and if you have any questions, complaints, or claims with respect to the Arlo Europe Services, you may contact us there.
Verisure Arlo Europe DAC
Building 4100, Cork Airport Business Park,
Cork, Ireland, T12 AP97