How can I avoid Arlo support scams?

How can I find the right support for my Arlo products without getting scammed?

If you need help or support, we recommend that you contact Arlo Technologies or the place where you purchased your Arlo product. You can use your Arlo app for easy access to help and support, or you can use a web browser to visit these websites:

Arlo support agents will never ask you for payments, credit card numbers, or bank information for support services. If you chose an optional paid subscription plan for your Arlo products, you can use your Arlo app to manage payments.

Beware of Support Scams

Multiple companies, many of which are scammers, post links and phone numbers on the web that can appear to be official Arlo support, but they are not. These scammers claim to offer software support services on behalf of Arlo and other companies to gain access to and exploit consumers' personal information and collect payment for ineffective support services.

Some third-party support services might be legitimate, but if you use them, you do so at your own risk.

Support scams can take many forms, including:

Websites that mimic legitimate companies and may include fake alerts or fake error messages. Scammers use deceptive ads and search results to trick people into visiting their websites.
Email messages that try to get you to click URLs or to open malicious attachments.
Malware that gets installed on computers to make system changes and display fake error messages.
Unsolicited phone calls (also known as cold calls) from scammers acting as if they are from a reputable company’s support team.
The FTC has a good discussion of these and other phishing scams and how not to become a victim of them. For more information, visit https://www.consumer.ftc.gov/articles/0003-phishing.

Please email reportscam@arlo.com to directly report any scams.