What happens when my Arlo Smart trial expires and I am already subscribed to Arlo Smart?

If the Arlo Smart trial for one or more of your cameras is about to expire, and you already have an Arlo Smart subscription plan, you need to do the following:

  • Ensure that the cameras that are included in your trial can be added to your existing Arlo Smart plan.
  • Ensure that your Arlo Smart plan has the optimal cloud recording resolution for your cameras.

To check if your Arlo Smart plan will cover your camera(s) when your trial expires:

  1. Log in to my.arlo.com.
    Note: You must use the Arlo web portal or Android app to make changes to your subscription plan. You can’t use the iOS (Apple) app to make changes to your plan.
  2. Click Settings > Subscription.
  3. Check the number of cameras participating in your plan by referring to the ‘camera(s) participating’ section.
  4. Click the i (information) icon next to your plan name to see more details.

    Note: In the example above, 6 cameras are on an account with a plan that only covers 5 cameras.
  5. If your Smart plan does not cover all of your camera(s), do the following:
    1. If you have a legacy Arlo Smart plan (not pictured above) and reached the maximum number of cameras covered by your plan, you must change your legacy plan to a new Arlo Smart plan.
    2. If you don’t have a legacy Arlo Smart plan, you can subscribe to one or more single-camera plans to cover the additional camera(s).
  6. If your Smart plan can include additional cameras, click Manage Cameras, and drag your camera(s) to the available spot.

Does my current Smart plan offer recording in the maximum resolution of the camera I want to add?

  • The maximum recording resolution varies by plan:
    • Arlo Smart Elite: 4K
    • Arlo Smart Premier: 2K
    • Legacy Arlo Smart Premier or Elite: 1080p
      Note: If you cancel or make changes to your legacy Arlo Smart plan, you are not able to return to your legacy plan. For more information, visit New Arlo Smart subscription plans FAQ.
    • Arlo Smart Business: 1080p

Note: For more information, visit Arlo Smart Plans.