Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account.

• This means that you must follow the Arlo Secure App setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Devices.
3. Tap or click on the camera you want to reset.
4. Tap or click
5. Tap or click the Device Name.
6. Tap or click Remove Device.
7. Tap or click Yes to confirm that you want to remove the camera from your account.
8. Return to the Devices page.
   Note: Make sure you are on the correct Location.
9. Tap or click
10. Select your Arlo device.
11. Follow the prompts to reconnect your camera to your Wi-Fi network, Arlo SmartHub, or Base Station.

• Note: If your camera is Offline when you remove it, the camera will not be reset.
• Follow the instructions below to complete the factory reset of your camera.

Factory reset an Arlo camera with the Sync button

• Note: If your camera is offline because of a depleted battery, charge your camera battery first before performing a factory reset.

To factory reset your camera if it is offline:

1. Unmount your camera and find the Sync Button. The location of the Sync button varies for different camera models.
   Arlo Pro 3, Pro 4, Pro 5S, Pro 3 Floodlight Camera, Ultra, Ultra 2, and Go 2:
   Release the camera from the camera housing to access the Sync button:
   
   
2. Press and hold the Sync button for about 15 seconds, until the camera LED begins blinking Blue, then release the button.
   Ensure the camera LED blinks Amber three times. The factory reset may take 15 to 45 seconds to complete.
   Note: If you accidentally hold the Sync button too long (greater than 30 seconds), wait one minute, then try again.
3. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
4. Tap or click Devices.
5. Tap or click on the camera you want to reset.
6. Tap or click
7. Tap or click the Device Name.
8. Tap or click Remove Device.
9. Tap or click Yes to confirm that you want to remove the camera from your account.
10. Return to the Devices page.
    Note: Make sure you are on the correct Location.
11. Tap or click
12. Select your Arlo device.
13. Follow the prompts to connect the camera to your Wi-Fi network, Arlo SmartHub, or Base Station.
14. If needed, insert the camera back into its camera housing until it clicks back into place.

For instructions on resetting other Arlo devices, visit: How to factory reset Arlo devices