Before you begin troubleshooting, check the LED(s) on the front of your device to determine whether your system is online. Newer Arlo base stations have a single LED, while older base stations have three or five LEDs.
If you are not at the same location as your base station, launch the Arlo app or log in to your Arlo account at my.arlo.com:
The LED on single-LED base stations is on the front face. Single-LED base stations flash blue or amber, depending the connectivity status. For more information, visit What do the different LED behaviors on my Arlo SmartHub or Base Station with Siren mean?.
The LEDs on multi-LED base stations are on the bottom of the front face. The middle LED is the Internet connectivity LED.
If your base station is offline, follow these troubleshooting steps in this order:
If you are still unable to get your base station to connect, visit Arlo Support to speak with an expert.