If you were previously able to connect your Arlo SmartHub or Arlo Base Station to the Internet but it is now offline and unable to reconnect:

1. Check the Internet LED on your Arlo SmartHub or Arlo Base Station.
   • If the Internet LED is solid amber or blinking amber , there is a problem with your connection.
   • If the Internet LED is blue or green , the Arlo SmartHub or Arlo Base Station is online.
   • If no LEDs are illuminated, go to step 3 to troubleshoot power.
   • For more information about LEDs, visit: What do the LEDs on my Arlo SmartHub or Base Station mean?
     
2. Check the Ethernet (LAN) cable connection.
   
   • Unplug both ends of the Ethernet cable and inspect the entire length of the cable to make sure it is not damaged, frayed, or torn.
   • Try a different Ethernet cable to see if that restores your internet connection.
   • Reconnect the Ethernet cable, and check that it is securely connected to your Arlo SmartHub/Base Station and Wi-Fi router.
   • After connecting your Ethernet cable, ensure that the LEDs on your Wi-Fi router are on.
   • If the Wi-Fi router LEDs are off, skip to step 4.
     
3. Check the power adapter.
   
   • Unplug both ends of the power adapter and inspect the entire length of the cord to make sure it is not damaged, frayed, or torn.
   • Plug the power adapter back into the electrical outlet and make sure the adapter is securely connected to the back of your Arlo SmartHub/Base Station.
   • Make sure the Arlo SmartHub/Base Station is not plugged into an outlet that is controlled by a switch.
   • Try a different power outlet.
   • If you are using a surge protector or power strip, connect the power adapter directly to a wall outlet.
   • If the Internet LED is blue or green , your internet connection is restored.
   • If the Internet LED is amber or off continue troubleshooting.
     
4. Turn the Arlo SmartHub or Arlo Base Station power off and back on.
   • Make sure your Ethernet and power cables are securely connected to the back of the Arlo SmartHub or Arlo Base Station.
   • Unplug the power adapter from the wall outlet, wait 30 seconds, and then reconnect it to the wall outlet.
   • Note: The Ethernet cable must be plugged in before the power adapter is reconnected.
   • Wait for approximately two minutes.
   • If the Internet LED is blue or green , the connection is restored.
   • If the Internet LED is still amber , continue troubleshooting.
     
5. Remove Wi-Fi extender or mesh node connections.
   • If your Arlo SmartHub or Arlo Base Station is connected to a Wi-Fi extender or mesh node, connect it directly to your Wi-Fi router instead.
   • Note: Arlo does not recommend connections to extenders or mesh nodes. Direct connections to the Wi-Fi router provide a more stable and reliable signal for your Arlo devices.
     
6. Check VPN settings.
   
   • Ensure that your Wi-Fi router is not using a VPN.
     
7. Test your Ethernet cable on another device.
   • Try to connect to the Internet from a desktop or laptop computer that is connected directly to your Wi-Fi router with the Ethernet cable.
   • If you can browse the Internet from a laptop or desktop computer, continue troubleshooting your Arlo SmartHub or Arlo Base Station.
   • If you cannot browse the Internet from a laptop or desktop computer, you need to restore your Wi-Fi router connection to the Internet.
   • For help with this, contact your internet service provider or the Wi-Fi router manufacturer.
     
8. Perform a factory reset on the Arlo SmartHub or Arlo Base Station.
   WARNING: A factory reset removes all cameras connected to your Arlo SmartHub/Base Station from your Arlo account. You will need to re-add the Arlo devices to your account after the factory reset.
   • For factory reset instructions, visit: How do I factory reset my Arlo SmartHub or Base Station?

If your Arlo SmartHub or Arlo Base Station is still offline after attempting the troubleshooting steps, contact Arlo Support.