Why can't I see Arlo video streams from a web browser?

The Arlo web client uses Dynamic Adaptive Streaming over HTTP (DASH or MPEG-DASH) to display your camera streams in a browser. Continue reading this article to troubleshoot streaming problems.

Before you begin troubleshooting, ensure that your home network and Internet browser meet the minimum requirements to use your Arlo camera. For more information, visit What are the minimum requirements for installing and using my Arlo system?.

To troubleshoot problems with the video stream:

  1. Ensure that ports 443 and 80 are open on your router.
    Arlo uses these ports for streaming. Some antivirus applications, particularly those with firewalls, block these ports, so temporarily disabling your antivirus or moving Arlo to the firewall's DMZ might help.
    For more information about opening ports, see your router's documentation.
    For more information about your antivirus, see your antivirus documentation.
  2. If you are using a wire-free Arlo camera, minimize the number of networks, WiFi devices, and transmitted frequencies near your base station and cameras.
    Place your cameras at least 10 feet (3 meters) from the base station, and allow at least 6.5 feet (2 meters) between cameras. Avoid placing your base station or cameras near cordless phones, microwaves, or WiFi-enabled devices. Follow these guidelines to prevent signal interference between your Arlo devices and other WiFi devices.
  3. Ensure that you are streaming no more than five cameras at the same time.
    The Arlo web client can support a maximum of five simultaneous camera streams. If you want to view more than five streams at once, you must use the Arlo app on a mobile device. For more information, visit How many Arlo cameras can I view at the same time?.
  4. If you are using a wire-free Arlo camera, make sure that your camera is no farther than 300 feet (90 meters) from the base station.
    Note: The 300-foot line-of-sight range is reduced by each metal object, thick wall, or other obstruction between a camera and the base station. For best results, make sure that your cameras have three or four bars of signal strength in the area where you intend to install them. The cameras can work when signal strength is at one or two bars, but they might go out of range intermittently due to fluctuations in the environment, and the batteries deplete faster when cameras are trying to reconnect.
  5. Change or recharge the batteries on any cameras that are operating on battery power to ensure that the battery is not low.
    Note: If your camera's battery icon is yellow in your Devices feed, your camera has 1%-25% battery remaining. You receive a low battery notification when your camera's battery drops to 15% charge. A low battery can cause the camera to stream intermittently.
    For more information about Arlo battery icons and notifications, visit How do I interpret my Arlo camera's battery level icons and notifications?.