How do I request a Return Material Authorization (RMA)?

To determine if your product might be defective, call Technical Support so that an expert can troubleshoot the issues you’ve been having with your product and determine whether an RMA is needed. Do not ship your product to Arlo before contacting Support and obtaining authorization to return it. Arlo will not replace a product without an RMA.

For information about our warranty policy, visit https://www.arlo.com/en-us/about/warranty/default.aspx.

What to Include
Do not include accessories when shipping an RMA product unless instructed by Technical Support. Arlo might not replace certain accessories, such as power adaptors and wall mounts.

How to Check RMA Status

To check the status of an issued RMA, visit https://www.arlo.com/rma/rmacheck.aspx.

How to Ship

Unless other arrangements are made, customers must pay for the cost of shipping their product to Arlo. We suggest that you use a carrier that provides tracking information. Arlo is not responsible for packages lost in transit to Arlo. The replacement product is shipped by ground with the shipping charges prepaid. Expedited shipping is available at an extra cost.

To request an RMA:

  1. Gather the following information:
    • Your contact information
    • Your product’s serial number
    • Proof of your purchase
  2. Call Arlo Technical Support to request an RMA.
    To request an RMA in all other countries, visit the Arlo support page to view your local Support team’s contact information.
    An expert will perform a hardware check to determine if your device is likely defective and if an RMA is needed.
    If a product return is warranted, then the Support Expert will provide you with an RMA number and shipping information.
  3. If an RMA is issued, securely package your product with your name, address, phone number, and the RMA number, and ship it to the Arlo warehouse.
    Note: If you choose to have us ship a replacement product before we receive your product, you must provide your credit card information as collateral. Your credit card will not be charged unless you fail to return the defective product.