What is the Assistant PIN feature and how do I use it?

With Assistant PIN (Personal Identification Number), you can use your voice to arm or disarm your Arlo system. To use this feature, you need a supported and connected Arlo device and a compatible Amazon Alexa device.

Note: Assistant PIN is currently only compatible with Amazon Alexa.

What you need

To use Assistant PIN to arm or disarm your system, you need the following:

  • A connected Arlo SmartHub or base station with one or more Arlo devices connected to it
    • Compatible SmartHub and base station models: VMB3000, VMB3500, VMB4000, VMB4500, VMB4540, and VMB5000
  • The Arlo app (version 2.12 or higher)
  • A compatible Amazon Alexa device
    • Echo Show
    • Echo Spot
    • Fire TV (all generations)
    • Fire TV stick (second generation only)
    • Fire TV Edition smart TVs
      Note: Availability of these Amazon devices varies by country.
  • The Arlo Alexa Skill in the Amazon Alexa app
    Before you set up an Assistant PIN, you must connect your Arlo system to your Amazon Alexa account. To do this, you must add the Arlo Alexa Skill in the Amazon Alexa app. For more information, visit How can I use Amazon devices with my Arlo cameras?.

Set up Assistant PIN

After you set up Assistant PIN, you must say your PIN when asking Alexa to disarm your devices. Ensure that you can remember the PIN.

To set up a new PIN:

  1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
  2. Select Settings > Profile > Assistant PIN.
  3. Enter a four-digit PIN.
  4. Reenter the PIN to confirm it.
    Your PIN is now set up.

To change your PIN:

  1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
  2. Select Settings > Profile > Assistant PIN > Change PIN.
  3. Enter your Arlo account password.
  4. Enter a new four-digit PIN.

To delete your PIN:

  1. Launch the Arlo app or log in to your Arlo account at my.arlo.com.
  2. Select Settings > Profile > Assistant PIN.
  3. Select Delete PIN at the bottom of the app.
  4. Enter your Arlo account password.
    Your PIN is now deleted.

Use Assistant PIN

When Assistant PIN is activated, you can tell Alexa to arm or disarm the devices in your Arlo system. Before Alexa arms or disarms your Arlo devices, you are prompted to say your Assistant PIN. If the PIN is correct, Alexa completes the command.

To setup the Assistant PIN with Alexa:

  1. Ask Alexa to “discover devices.”
  2. In the Alexa app, select your newly discovered SmartHub or base station and enable the Disarm by voice toggle. In the detail view, select Existing security system.

You can say the following commands to Alexa to arm or disarm your Arlo devices:

  • Alexa, arm <Arlo SmartHub or base station name>.
    Alexa arms the devices connected to this SmartHub or base station.
  • Alexa, disarm <Arlo SmartHub or base station name>.
    Alexa asks for your PIN. After you say the correct Assistant PIN, Alexa disarms the devices connected to this SmartHub or base station.

Note: To ensure that Alexa recognizes your command, name your Arlo SmartHub or base station something that is simple and easy to say.

Troubleshooting

  • I can’t add an Assistant PIN or change an existing PIN.
    • Only the owner of the Arlo account can set up and modify the Assistant PIN. If you are logged in to the Arlo app as a Friend on someone’s account, you must ask the account owner to set up or change the PIN.
      Note: When an Assistant PIN is created, anyone can attempt to arm or disarm the Arlo system. However, they must say the correct PIN when prompted.
  • Alexa doesn’t recognize my SmartHub or base station name when I issue voice commands.
    • You might need to simplify the name of the SmartHub or base station that you are asking Alexa to arm or disarm. For example, you can name your SmartHub or base station something like ‘Home Base Station’ or ‘Arlo SmartHub.’ For help renaming your SmartHub or base station, visit How do I rename my Arlo camera?.
  • My Assistant PIN no longer arms or disarms my SmartHub or base station.
    • This might happen if you fail to say the correct PIN three times when you disarm your Arlo system with Assistant PIN.
    • To re-enable Assistant PIN, the owner of the Arlo account must update the settings in the Amazon Alexa App.
      To do this, open the Alexa app, and tap Devices. Select your Arlo SmartHub or base station, and adjust the setting for Voice Code to Existing security system PINs, not Alexa-specific code.
      Note: These steps are subject to changes within the Alexa app.