Why is my Arlo wire-free camera not streaming?

To troubleshoot problems with the video stream, check for the following conditions:

  • Signal interference
  • Camera out of range
  • Low camera battery

Signal Interference

Environments with multiple Wi-Fi networks, wireless devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, wireless devices, and transmitted frequencies in the area where you place your base station and cameras.

Place your camera at least 10 feet (3 meters) from the SmartHub or base station, and allow at least 6½ feet (2 meters) between cameras. Follow these guidelines to prevent Wi-Fi signals between the devices from interfering with each other.

Camera out of Range

Make sure that your Arlo wire-free camera is no further than 300 feet (90 meters) from the SmartHub or base station. The range might be less if metal objects or thick walls and ceilings are between a camera and the base station.

Make sure that your cameras have three or four bars of signal strength in the area where you intend to install them. The cameras can work when signal strength is at one or two bars, but they might go out of range intermittently due to fluctuations in the environment.

Low Camera Battery

Change the batteries in the Arlo wire-free camera to ensure that the battery level is no less than two bars. A low battery can cause the camera to stream intermittently.

 

For more information about positioning Arlo cameras, see How do I position my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera?.