When you are setting up or adding a new Arlo wire-free camera to your system, a camera might occasionally fail to synchronize (sync) with your SmartHub or base station. An Arlo camera cannot be detected by your system until it is successfully synced. Review these common remedies to troubleshoot the issue.
Keep the camera close to the SmartHub or base station:
Make sure that the camera you are trying to sync is no more than three feet away from the base station during the sync process. The sync process does not work if the camera is too far away from the base station when you press and release the Sync button.
Follow these steps, and refer to the status LED(s):
Low batteries can prevent your camera from syncing to the base station. If the battery is low, the battery icon is orange.
To check if your camera's battery status:
If you do not see the base station, you must add the base station to your system before you can sync any cameras to it. If your base station is deactivated, cameras cannot sync to it.
To check your SmartHub or base station status:
For more information about base station statuses, visit What should I do if the USB LED on my Arlo base station blinks amber?
If you tried all of these troubleshooting options and you still cannot sync your Arlo Wire-Free camera to your base station, visit Arlo Support to speak with an expert.