If you aren’t getting a phone call when someone presses your Arlo Audio Doorbell, try these troubleshooting options:
Make sure that your phone is connected to the Internet. Arlo Audio Doorbell makes VOIP phone calls to your phone, which requires an Internet connection using 3G LTE or WiFi.
Make sure you are logged in to the Arlo app.
Make sure that no one else is logged into your Arlo account. Instead of sharing your personal credentials, you can invite your friend to be an additional user on your Arlo account. For more information, visit How do I add friends to my Arlo account?.