Why do I need to download a new Arlo app?

Arlo launched a new Arlo app on September 4, 2019. You must download the new app to continue having access and control of your Arlo devices. The old Arlo app has been renamed the Arlo Legacy app, and it will no longer allow access to devices or services after September 30, 2019.

Why is Arlo requiring this change?

Arlo is now a separate company from NETGEAR, and we need to migrate to new, separate developer accounts on the Apple App Store and Google Play Store.

You need to download this new app to continue having access to and control of your Arlo devices and services.

What are the minimum operating systems required for the new app?

The new Arlo app works with iOS 11 or Android 5.0 and above.

What happens if I don’t download the new Arlo app?

After, September 30, 2019, you will not be able to log in to your account on the Arlo Legacy app. We encourage you to act now and download the new Arlo app to ensure a smooth transition. Once you download the new app, use your same Arlo login and password to access your Arlo devices.

Will I need to delete the Arlo Legacy app?

Yes, once you download the new Arlo app, you should delete the Arlo Legacy app.

Will I need to reconfigure anything after downloading the new Arlo app?

  • Geofencing. If you set up Geofencing in the Arlo Legacy app, you are asked to re-enable your mobile device(s) in the new app to automatically trigger Home and Away modes based on location. When you update to the new app, the Arlo Legacy app no longer triggers location-based mode changes on any device linked to your account. For more information about Geofencing, visit Why isn’t the Geofencing mode working?.
  • Fingerprint and face authentication. You need to enable fingerprint or face authentication if you use them to sign in to the Arlo app. For more information, visit How do I log in to the Arlo app using fingerprint or face authentication?.
  • Arlo push notification settings in iOS and Android. Your push notification preferences on iOS and Android might be changed when you install the new Arlo app. Navigate to your device’s notification settings, and verify that they are correct. For more information, visit Why am I not receiving Arlo notifications on my iOS device? or Why am I not receiving Arlo notifications on my Android device?.
  • Call a Friend. If you’re an Arlo Smart user, you need to re-enter the Call a Friend contact information in the new app.
  • Arlo Audio Doorbell Quick Reply Messages. If the Quick Reply Messages on your Arlo Audio Doorbell are in a different language, you need to reset them to your preferred language. For more information, visit How do I change the language of Quick Reply Messages on my Arlo Audio Doorbell?.
  • Arlo Baby Auto Livestreaming. You need to reset your preferences for Arlo Baby’s Auto Livestreaming setting. To do this, visit the device settings of your Arlo Baby camera.
  • All other Arlo Features. Your recordings, camera settings, and account information are NOT affected when you transition to the new app.