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If you are connecting an Arlo camera directly to a WiFi router—without an Arlo SmartHub or base station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz WiFi network. This means that you must first connect your mobile device to your 2.4 GHz WiFi network, then connect your Arlo device to that same 2.4 GHz WiFi network during the setup process in the Arlo app.
Note: The Arlo Video Doorbell, Pro 3 Floodlight Camera, Q, Q Plus, and Baby can connect directly to a 2.4 GHz WiFi network.
When connecting your mobile device and Arlo device to a WiFi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.
If you have both 2.4 GHz and 5 GHz WiFi networks:
Some WiFi routers have only one WiFi network name that is used for both 2.4 GHz and 5 GHz WiFi bands. If you’re having trouble connecting and your WiFi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.
To connect your iOS (Apple) device to a 2.4 GHz network:
To connect your Android device to a 2.4 GHz network:
If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:
If your router uses the same WiFi network name or SSID for both 2.4 GHz and 5 GHz WiFi bands:
If your Arlo device still isn’t found during setup: