To determine if your product might be defective, call Technical Support so that an expert can troubleshoot the issues you’ve been having with your product and determine whether an RMA is needed. Do not ship your product to Arlo before contacting Support and obtaining authorization to return it. Arlo will not replace a product without an RMA.
For information about our warranty policy, visit https://www.arlo.com/en-us/about/warranty/default.aspx.
What to Include
Do not include accessories when shipping an RMA product unless instructed by Technical Support. Arlo might not replace certain accessories, such as power adaptors and wall mounts.
How to Check RMA Status
To check the status of an issued RMA, visit https://www.arlo.com/rma/rmacheck.aspx.
How to Ship
Unless other arrangements are made, customers must pay for the cost of shipping their product to Arlo. We suggest that you use a carrier that provides tracking information. Arlo is not responsible for packages lost in transit to Arlo. The replacement product is shipped by ground with the shipping charges prepaid. Expedited shipping is available at an extra cost.
To request an RMA: