If you are having difficulty connecting your Arlo Q camera to your network, check to see if your network name (SSID) contains any special characters, and check your firmware version. Some characters can cause problems with firmware versions 1.6.0_4333 and earlier. Most English keyboard special characters are supported in firmware version 1.7.0_4594 and later.
Special characters can cause problems with any router, but problems happen more often with Apple products like Time Machine or AirPort, because they often pre-populate network names with special characters like apostrophes, spaces, dashes, or hyphens.
If your camera firmware version is 1.6.0_4333 or earlier, follow the steps in this procedure.
To update firmware in an Arlo Q camera in an environment with a network name that contains a special character:
Note: You do not need to disconnect from the guest network first.
If you updated your firmware to version 1.7.0_4594 or later, most special characters are supported.
You can delete the guest network that you just created.