Can special characters in a network name cause problems for Arlo Q?

If you are having difficulty connecting your Arlo Q camera to your network, check to see if your network name (SSID) contains any special characters, and check your firmware version. Some characters can cause problems with firmware versions 1.6.0_4333 and earlier. Most English keyboard special characters are supported in firmware version 1.7.0_4594 and later.

Special characters can cause problems with any router, but problems happen more often with Apple products like Time Machine or AirPort, because they often pre-populate network names with special characters like apostrophes, spaces, dashes, or hyphens.

If your camera firmware version is 1.6.0_4333 or earlier, follow the steps in this procedure.

 

To update firmware in an Arlo Q camera in an environment with a network name that contains a special character:

  1. Create a guest network with a name that does not include any special characters.
    For information, see the documentation that came with your router.
  2. Connect your Arlo Q to the guest network. 
    a. Log in to your Arlo account.
    b. Tap the icon or click Add Device.
    c. Follow the steps to add your Arlo Q camera. Enter the name of the guest network when prompted for the name of the Wi-Fi network.
  3. Update the firmware on your Arlo Q.
    If a prompt indicating that a firmware upgrade is available, tap or click Update. If an upgrade prompt does not display, log out of your Arlo account and log in again.
  4. Connect your Arlo Q to your main network.
    a. Log in to your Arlo account.
    b. Tap the + icon or click Add Device.
    c. Follow the steps to add your Arlo Q camera. Enter the name of the main network when prompted for the name of the Wi-Fi network.

Note: You do not need to disconnect from the guest network first.

If you updated your firmware to version 1.7.0_4594 or later, most special characters are supported.

You can delete the guest network that you just created.