How do I log in to the Arlo app using fingerprint or face authentication?

You can use Touch ID® or Face ID® with a compatible Apple device. With a compatible Android device, you can only use fingerprint authentication.

What you need

Your device must meet the following minimum requirements:

  • Apple devices:
    • iOS version 11 or higher
    • A Touch ID compatible device (iPhone 5s, iPad Air 2, or newer)
    • A Face ID compatible device (iPhone X, iPad Pro 2018, or newer)
  • Android devices:
    • Android OS version 6.0 or higher
    • A compatible Android device with fingerprint authentication

Set up fingerprint or face authentication

Turn fingerprint authentication on and off for the Arlo app:

  1. Enable the Touch ID® fingerprint identity sensor on your iPhone or Android device.
  2. Launch the Arlo app.
  3. Tap Settings.
  4. In the ACCOUNT section, select Profile > Login Settings.
  5. Slide the toggle for Touch ID® to the right (on) or left (off).

Turn face authentication on and off for the Arlo app:

  1. Enable Face ID® on your iPhone or Android device.
  2. Launch the Arlo app.
  3. Tap Settings.
  4. In the ACCOUNT section, select Profile > Login Settings.
  5. Slide the toggle for Face ID® to the right (on) or left (off).