When you are setting up or adding a new Arlo wire-free camera to your system, a camera might occasionally fail to sync with your Arlo SmartHub or Base Station. An Arlo camera cannot be detected by your system until it is successfully synced to an Arlo SmartHub or Base Station.

• Make sure the camera is compatible with your Arlo SmartHub or Base Station: Arlo SmartHub and Base Station Compatibility
• If you are having trouble connecting cameras directly to a Wi-Fi router, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router
• If your Arlo camera is currently set up and directly connected to a Wi-Fi router, and you want to switch to an Arlo SmartHub or Base Station connection, visit: How do I connect my Arlo doorbell or camera to a SmartHub or Base Station?
• If you are encountering issues connecting your Arlo Essential Camera (2nd Generation) or Arlo Video Doorbell (2nd Generation) to an Arlo SmartHub or Base Station, visit: Why am I unable to connect my new Arlo Essential Camera (2nd Generation) or Arlo Video Doorbell (2nd Generation) to an Arlo SmartHub or Base Station?

Need Help?

If you need help installing your new Arlo device, you can reach Arlo Support via the Need Help? button in the Arlo Secure App or on my.arlo.com.

• You may also join the Arlo Community where you can seek advice and solutions from experts and other Arlo customers.

For successful camera connection to an Arlo SmartHub or Base Station:

• Make sure the Arlo SmartHub or Base Station is installed and operational.
  • For more information, visit: How do I connect my Arlo SmartHub or Base Station to the Internet?
• Check the camera battery for sufficient charge.
• Sync one camera at a time to the Arlo SmartHub or Base Station.

Sync the Camera to the Arlo SmartHub or Base Station

• To properly sync the camera, visit: How to set up Arlo Cameras
• Make sure you are installing the camera to the correct Location within the Arlo Secure App.
  • For more information, visit: How do I switch my Location in the Arlo Secure App?
• Make sure to select an Arlo SmartHub or Base Station to add the camera to.
  • If you select Connect without SmartHub, the camera will be connected to your Wi-Fi router instead of an Arlo SmartHub or Base Station.
• Place the camera 3 to 10 feet (1 to 3 meters) from the Arlo SmartHub or Base Station during the sync process.
  • The sync process does not work if the camera is too far away from the Arlo SmartHub or Base Station.
• If you are using a single-LED Arlo SmartHub, you do not need to press the Sync button.
  • If the blue LED is blinking rapidly, your Arlo SmartHub is syncing with the camera.
• If you are using a multi-LED Arlo Base Station, press the Sync button.
  • If the LED above the camera icon is rapidly blinking green, your Arlo Base Station is syncing with your camera.
  • If the Sync button on the Arlo Base Station is pressed for too long, the LED blinks amber. If this happens, wait 15 minutes and then try the sync process again.
• For more information, visit: What do the LEDs on my Arlo SmartHub or Base Station mean?

Once your Arlo SmartHub or Base Station starts to search for your camera, you may need to take additional steps:

• Arlo Ultra series, Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, and Arlo Pro 3 Floodlight cameras should begin to sync when the battery is inserted.
  • You do not need to press the Sync button if the blue LED is blinking slowly.
  • If the blue LED is blinking rapidly, your camera is syncing with the Arlo SmartHub or Base Station.
• Essential Wire-Free series cameras may need to be turned on initially by pressing the Sync button.
  • You do not need to press the Sync button if the blue LED is blinking slowly.
  • If the blue LED is blinking rapidly, your camera is syncing with the Arlo SmartHub or Base Station.
• Arlo Pro, Arlo Pro 2, Arlo Essential Indoor, and Arlo Wire-Free (VMC3030) require a Sync button press on the camera to begin syncing.
  • If the blue LED is blinking rapidly, your camera is syncing with the Arlo SmartHub or Base Station.

Repeat the process for each camera that you want to sync:

• You must sync each camera individually.
• Multiple cameras cannot be synced at the same time.

Check the Camera Battery Status:

Low batteries can prevent your camera from syncing to the Arlo SmartHub or Base Station.

If the battery is low, the battery icon is orange:

1. Launch the Arlo Secure App.
2. Tap Devices.
3. Select your camera.
4. Tap
   Your battery status displays on the Device Settings page.

Check the Arlo SmartHub or Base Station Status:

If you do not see the Arlo SmartHub or Base Station, you must add the Arlo SmartHub or Base Station to your system before you can sync any cameras to it.

If your Arlo SmartHub or Base Station is deactivated, cameras cannot sync to it.

For more information, visit: How do I connect my Arlo SmartHub or Base Station to the Internet?

To check the Arlo SmartHub or Base Station status:

1. Launch the Arlo Secure App.
2. Tap Devices.
3. The Device card for your Arlo SmartHub or Base Station will display Online or Offline.

Factory Reset

If you continue to have issues getting the camera synced to your Arlo SmartHub or Base Station, try factory resetting the camera, Arlo SmartHub, or Base Station.

For more information, visit: How to factory reset Arlo devices

For further assistance, contact Arlo Support.