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How do I set up my Arlo Go camera?

This article applies to:

Arlo Go works with the same Arlo app as all other Arlo cameras and systems. You do not need a different app to interact with your Arlo Go camera. However, you must have a mobile data plan to use Arlo Go. Arlo Go cannot connect over WiFi like other Arlo cameras do.

You must complete Arlo Go setup in an area with cellular data coverage.

Note: Cameras must be added to your account one at a time.

To set up your Arlo Go camera:

  1. If your mobile service provider requires you to activate the SIM card, make sure that you activated the SIM card. If Arlo Mobile is your service provider, you do not need to activate your SIM card—it is preactivated. For more information about activating your SIM card, visit the following knowledge base articles:
  2. Place your Arlo Go camera in a location with good cellular network coverage.
  3. Open the battery compartment by pressing the latch and pulling back gently.
    Step 3.png
  4. Check to make sure that an LTE SIM card is installed in the left card slot of the camera.
    step 4.png
  5. If you want to store video recordings locally in case of cellular service interruption, insert an SD card into the right-hand card slot of the camera. Your Arlo Go camera accepts Micro SD cards, SDHC or SDXC only, with up to 32 GB capacity, file format FAT32. For best performance, we recommend using class 4 or higher cards. If your Micro SD card is not formatted or is formatted with an incompatible file system, your Arlo Go can reformat the SD card to FAT32. For more information about formatting an SD card with your Arlo Go camera, see How do I set up local backup SD card storage on my Arlo Go camera?.
  6. Align the battery contacts and insert the battery.
    step 6.png
  7. Close the battery door.
    Step 7.png
  8. If you do not have an Arlo account, download the Arlo app for iOS or Android or visit my.arlo.com and tap or click the + icon. If you already have an Arlo account, launch the Arlo app or log in to my.arlo.com and tap or click Add Device.
  9. Select Arlo Go.
  10. Tap or click Continue.
  11. Press and release the sync button on the top of the camera. You hear a click.
    Step 11.png
  12. Hold your Arlo Go camera about 8 inches in front of the QR code on your computer or mobile device screen until you hear a chime.
    • If you hear a chime, tap or click Yes, I heard a chime.
    • If you do not hear a sound, tap or click Back to try again, then move the camera closer to or farther away from the QR code.
  13. Wait up to three minutes for Arlo to discover your camera.
    • After about 20 seconds of attempted discovery, you see a link titled “Did you hear a buzz or is your camera LED blinking amber?”
    • If your service provider instructed you to edit your APN, tap or click Did you hear a buzz or is your camera LED blinking amber?, tap the pencil icon or click Edit, then enter the information from your service provider and tap or click Save.
    • Tap or click Continue to confirm that your SIM card has been activated with your service provider. If you are using an Arlo Mobile service plan, your SIM card is preactivated.
    • Return to step 11.
    • If you want to stop the discovery process to troubleshoot connectivity issues, tap or click Did you hear a buzz or is your camera LED blinking amber?
  14. If Arlo cannot discover your camera, tap or click TRY AGAIN or Edit APN Information.
    • If your service provider instructed you to edit your APN, tap or click Edit APN Information, tap the pencil icon or click Edit, then enter the information from your service provider and tap or click Save.
    • Tap or click Continue to confirm that your SIM card has been activated with your service provider. If you are using an Arlo Mobile service plan, your SIM card is pre-activated.
    • Return to step 11.
  15. On the Name Your Device page, enter a name for your camera.
  16. Tap or click Next.
  17. If you are using Arlo Mobile as your service provider, select an Arlo Mobile plan and tap or click Continue.
  18. If you are setting up a new Arlo account, enter your account information.
  19. Select an Arlo subscription plan and tap or click Continue.
  20. Review the summary of your Arlo service and subscriptions and tap or click CHECK OUT.
  21. Enter your billing information if you selected paid services or subscriptions.

 

For more information about where to place your Arlo Go camera, see How do I position my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera?.

For more information about using modes and rules to tell your camera what to record, see the following knowledge base articles:

For more information about power options for your Arlo Go camera, see the following knowledge base articles: