My Arlo camera battery will not charge when using a magnetic charging cable

Last updated: 06.03.2025

This article covers troubleshooting for cameras that use the 2.4m Indoor Magnetic Charging Cable (VMA5000C and VMA5001C) and the 7.6m Outdoor Magnetic Charging Cable (VMA5600C and VMA5601C).

  • The charging cable that was included with your camera is for Indoor Use Only.
  • If you wish to charge your camera outside, you must use the weather-resistant outdoor cable.
  • Magnetic charging cables are also compatible with the Arlo XL Rechargeable Battery & Housing.
  • If the magnetic charging cable is damaged, do not use the cable to charge the camera.
  • Replacement charging cables can be purchased on Arlo.com

If you are having problems charging an Arlo Pro 3, Arlo Pro 3 Floodlight, Arlo Pro 4, Arlo Pro 5S, Arlo Ultra, Arlo Ultra 2, or Arlo Go 2 battery with a magnetic charging cable:

  1. Remove and reinstall the battery and charger to ensure a proper connection with the metal contacts of the camera.
    Note: The camera LED will flash blue for three seconds when the charging cable is properly connected. A battery charging icon will also display for your camera in the Arlo Secure App. For more details, visit: What do the Arlo camera battery level icons and notifications mean?
  2. Make sure the charger and magnetic contacts of the camera are free from dirt and debris to ensure a safe and secure connection.
  3. Wipe the metal contacts on the charging cable and camera housing with isopropyl alcohol and a lint free cloth.
    Note: Depending on local weather conditions, it may be necessary to clean the metal charging contacts every 6-12 months as part of regular maintenance routine to ensure proper charging and uninterrupted use of the camera.
  4. Use at least a 5V/2.0A adapter with the Indoor Magnetic Charging Cable.
    Note: The Arlo Pro 3 Floodlight operates in a reduced mode when connected to the Indoor Magnetic Charging Cable.
    For more information, visit: Why is my Arlo Pro 3 Floodlight Camera not working while it is charging?
  5. Try plugging the AC power adapter into a different power outlet.
  6. Try using a different magnetic charging cable from another Arlo camera.
  7. Try swapping batteries with a known working Arlo camera of the same model.