How to troubleshoot issues with the Arlo mobile app

The Arlo mobile app might not function as expected because of poor Internet connection, an out-of-date operating system (OS), or because an error occurred. Continue reading for help troubleshooting issues with the Arlo app.

For more information, visit What are the minimum requirements for installing and using my Arlo system?.

To troubleshoot issues with the Arlo app:

  • Ensure that your mobile device’s operating system meets the minimum requirement.
    • Apple devices: iOS version 11 or higher.
    • Android device: Android version 5.0 or higher.
    Note: Ensure that your mobile device is up to date by installing needed updates before installing the Arlo app.
  • Ensure that you have a good internet connection.
    • Arlo Ultra and Pro 3 cameras: 4 Mbps
    • All other Arlo cameras: 1 Mbps
  • If you experience frequent crashes on your Arlo app, try uninstalling the Arlo app and reinstalling it.
  • Other apps on your mobile device could play a part in the frequent crashes of the Arlo app.
    • Running multiple apps take up device resources which can cause apps to perform poorly or crash altogether.
    • If possible, try stopping, or turning off service to other apps that are running if your Arlo app crashes.