Orders & Account

What payment options do you accept? 

We accept the following payment methods 

  • Visa 
  • Mastercard 
  • American Express  
  • PayPal  
  • Klarna 

 

Why is my payment being declined?

There are many reasons for a payment card not being accepted, the most common reason are:

  • The card you are using has expired
  • You have reached or exceeded your credit limite
  • The card number, expiry date or security code have been entered incorrectly

If none of the reasons above are applicable and your payment is still being declined, please contact your issuing bank for help. If your bank confirms there are no issues with the card you are using, please contact us at  orders@arlo-europe.com, other contact methods can be found on our Customer Support Page.

 

Do I need an account to order Arlo products from www.arlo.com?

You can checkout as a guest or choose to create an account where you can view your order history and track the status of your order.  By creating an account you can save your name and address to make checkout quicker with your next order.  

 

Is my shop account different to My Arlo account? 

Yes, your shop account will be used to track orders placed on www.arlo.com, you will need a separate My Arlo account to register your products once you receive them.  

 

I've forgotten my password, how do I reset it? 

You can reset your password by clicking 'I forgot my password' on the Account login page. After entering your email address you will be sent an email with a link to reset your password. 

 

Do you offer Finance on online orders? 

We do not offer finance directly with Arlo, we do offer multiple payment methods at checkout that may be suitable. 

 

Can I cancel my order?

Once your order has been processed and payment confirmed, we cannot cancel the order. If you no longer require your Arlo products you have ordered, you have up to 30 days from receipt of your order to request a return.