All prices mentioned in the Website do not include sales tax, and we will ship your product free for qualifying orders over $35 within the Arlo Shipping Region (except for Alaska and Hawaii). See the section on Payment Methods and taxes for more detailed information on applicable taxes.
In order to place a valid order for Arlo products on the Website, you must meet the following requirements:
You can order your Arlo product by Clicking on ‘Buying Options’ on the Website and add the product/s of choice to your shopping cart. Once you have added everything you need to your shopping cart and click ‘checkout now’ fill in the requested information (including any coupon or promotion information) or just log in to your Arlo account if you are a returning customer.
Once you click on ‘place your order’ your order is final. This means you will have to pay the purchase price.
If any of the scenarios for non-acceptance (as listed below) apply, Arlo may reject or cancel your order in which case we will refund any payment, if any, you have made. Once you have placed your order, you will receive an order confirmation by email.
Orders are processed pending availability and payment confirmation. Orders placed on or before 11:00 am US PT (Pacific Time) will begin processing on the same business day. Arlo will contact you with a follow-up email if the product you have selected is not currently in stock or if we need additional information for credit verification.
Arlo Refurbished products are inspected and tested to work and look like new. These pre-owned products have been inspected and tested by Arlo. The inspection and testing process includes a full diagnostic test, and a thorough cleaning process carried out by Arlo. The products have no visible cosmetic imperfections when held 13-15 inches away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All Refurbished products come with the 90-day Arlo Guarantee.
Once an order has been processed, it can only be cancelled up to 1 hour after being placed. To cancel an order, log into your account, go to “Order History”, find the order and select “Cancel” in the upper right corner.
Although we make every effort to keep sufficient stock of items listed on Arlo.com, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation. The products sold on our site are intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes. Arlo reserves the right, in its sole discretion, to limit order quantity and to refuse or cancel orders above the limit.
Arlo accepts Visa, Master Card, American Express, Discover, and Paypal.
In accordance with the state law, if an item is subject to sales tax, it will be taxed using the applicable sales tax rate for your shipping address at the time of order. The amount of tax charged on your order will depend upon many factors including type of item purchased and destination of the shipment. Factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as sales tax may differ from the sales taxes ultimately charged.
Arlo does not price match. We will refund, however, the difference between the price that you actually paid (after the application of any coupons, promotional discounts, etc.) for a product you purchased on Arlo.com, and a subsequent, lower promotional price on Arlo.com that appears within 2 weeks of your purchase. Refunds will be given using the same form of your original payment. For clarity, we do not provide such refunds where you did not pay for the product, for example, when you received a coupon for a free product.
As a thank you to first responders, nurses, teachers, military, government workers, and students, Arlo offers 15% off on full and sale priced products. Offer excludes accessories and bundles and is not stackable with other promotions. Limit 1 order every 90 days. ID.me verification required at checkout.
During the peak holiday selling season you may experience delays in shipping speeds due to factors beyond Arlo’s control.
After placing your order and when your payment is confirmed, we will ship your order within one business day. A shipping confirmation with a tracking code will then be emailed to you.
You normally will receive your order within 1-3 business days. Ground shipping is free of charge for qualifying orders over $35 and if your order is shipped within the Arlo shipping region (except Alaska or Hawaii). Our shipping partner may send you an email offering more detailed delivery services, like the possibility to opt for a particular delivery slot. This is a service offered by the shipping partner and is not provided by Arlo.
If you need faster shipping you can opt for Express 2day Air when placing your order. The additional costs are indicated, so you will know the pricing before selecting the option.
Products purchased on arlo.com will only be shipped to addresses within the United States and are subject to United States and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.
Arlo's return policy allows for products purchased from Arlo.com to be returned during the first thirty (30) days from the date of shipment. We will refund the full purchase price, but shipping costs are non-refundable.
Returning your product
Initiating your return:
Shipping your product back:
Please follow the shipping instructions on the label to ship the products back to Arlo. We are unable to process orders sent back using an alternate carrier or shipping label not provided by Arlo. Make sure to retain a copy of the shipping label with the tracking number provided by the carrier. You will also be sent an email once your return has been initiated.
When to expect your refund:
A defective Arlo product? This is our Arlo Warranty.
We stand for the quality of our Arlo products. The details of this warranty are set out in our Limited Hardware Warranty
Your local consumer protection laws may provide additional rules on warranty. The Arlo Warranty does not in any way restrict the rights that you may have under such rules.
Arlo may change these Terms of Sale at any time by posting revised terms on this Website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised Terms of Sale were posted. If any part of these Terms of Sale is for any reason unenforceable, that shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Sale.
These Terms of Sale are subject to the law of the state where you live.
To the extent possible under your local law, both you and Arlo agree to arbitrate any and all disputes or claims arising from, in connection with, or in any way relating to the subject matter of these Terms of Sale. All disputes concerning whether a claim is subject to arbitration (including disputes about the interpretation, breach, applicability, enforceability, revocability or validity of these Terms of Sale) shall be decided by the arbitrator. Arbitration uses a neutral arbitrator instead of a judge or jury to resolve claims. Arbitration is less formal than a traditional court proceeding and the arbitrator’s decision is subject to limited review by courts.
The arbitration will be governed and administered by the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and consumer contract disputes, who will be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. To the extent JAMS is not available in your state, the arbitration will be governed and administered by the American Arbitration Association Consumer Arbitration Rules. The right to arbitration under these Terms of Sale is protected by, and any arbitration will also be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Both parties agree that the parties’ relationship involves interstate commerce. Judgement upon the award so rendered may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
Notwithstanding the foregoing, each party will have the right to institute an action in a court of proper jurisdiction for injustice or other equitable relief pending a final decision by the arbitrator. For all purposes of these Terms of Sale, for any dispute between the parties that is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the United States Federal Courts located in the Northern District of California.
You may decline or opt out of this agreement to arbitrate by sending written and signed notice to firstname.lastname@example.org within thirty (30) calendar days of agreeing to these Terms of Sale.
If you have any questions or comments, feel free to contact our order support team at https://www.arlo.com/en-us/contact-us.html
If you contact us outside of our operating hours, be sure to provide a clear description of your question or comment. This will make it easier to sort it out for you. Also include your email or telephone number, so we know where to reach you. We will do our best to respond to your communication within one business day.