If your camera will not connect to the Internet during setup, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router

If your Arlo camera or device was working before and now it is offline, follow the troubleshooting steps below.

Is your Arlo device receiving power?

• If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).
  • The Arlo Secure App lets you know if your battery is low.
• If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure, and that the outlet or solar panel is receiving power.
  • We recommend you only use Arlo cable accessories that are compatible with your Arlo product.
  • Avoid using third-party charging cables.

Turn your Arlo device off and on.

• If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.
• If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

Is your router, Arlo SmartHub, or Arlo Base Station connected to the Internet?

• Wi-Fi router:
  • If other devices connected to the same network are also having issues, your Wi-Fi router may not be connected to the Internet.
  • If your router is not connected to the Internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.
  • If your router still does not connect to the Internet, contact your internet service provider (ISP).
• Arlo SmartHub or Arlo Base Station:
  • Check the status of your Arlo SmartHub or Base Station. If your Arlo SmartHub or Arlo Base Station is offline, visit: My Arlo SmartHub or Base Station is offline; how can I troubleshoot it?

Is your Arlo device in range of your Wi-Fi router, Arlo SmartHub, or Arlo Base Station?

• Move the camera closer to the Wi-Fi router, Arlo SmartHub or Base Station.
• To learn more about camera placement best practices, visit: Arlo Camera Placement Tips

Is your Arlo device connected to the correct Wi-Fi network?

• If your have recently moved your Arlo camera to a location with a different Wi-Fi network, visit: How do I change the Wi-Fi network that my Arlo device is connected to?

Is there Wi-Fi signal interference?

• If you have recently installed another Wi-Fi network, try unplugging the new router to check if it is causing interference.

Is your camera too hot or too cold?

• If your outdoor camera is too hot or cold, the Arlo Secure App displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.
• For more information, visit:
  • How do I keep my Arlo batteries charged in cold weather?
  • Are Arlo cameras weatherproof?

Check Arlo service status.

• Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.

Perform a factory reset on your device.

• If you tried all the above options, and the Arlo Secure App still shows that your device is offline, remove your device from the Arlo Secure App, factory reset the Arlo device, and reinstall it to your account.
• For more information, visit:
  • How do I remove a device from my Arlo account?
  • How to factory reset Arlo devices