Note: Your Arlo Chime must be plugged into an outlet during the reset process. To reset your Arlo Chime: Press and hold the Sync button on the side of your Arlo Chime for 10 seconds. Your Arlo Chime is reset.

To ensure that you receive email alerts: Make sure that you confirmed the registered email address in your Arlo account. To confirm your email address in your Arlo account, launch the Arlo app or log in to your Arlo account at my.arlo.com and select Settings > Profile. Make sure that you clicked the confirmation link in the message that was sent to your registered email address from alerts@arlo.com. Make sure that the email address in your Arlo account is correct. To view your email address i

If your Arlo Pro or Arlo Go camera is taking foggy or hazy videos at night or in low-light environments, follow these troubleshooting steps. Check for reflective objects at the edge of the camera’s field of view or just outside the field of view. The reflections might be overwhelming your camera’s IR sensors. Either remove the reflective objects or change your camera’s position to keep the objects away from its field of view. Check your camera skin. Medium-colored or light-colored hooded camer

Videos recorded in 2K or 4K will be labeled with a 2K or 4K badge on the video thumbnail in your Arlo Feed. An Arlo Secure plan is required to record in 2K or 4K.

Your camera and light are inactive while the USB Charging Cable or Indoor Magnetic Charging Cable are plugged in. This is because these charging cables are meant for indoor charging only. To use the floodlight, record audio, and record video while your camera charges, you must use an Outdoor Magnetic Charging Cable or Arlo Solar Panel. For more information, visit How do I charge my Arlo Pro 3 Floodlight Camera?.

Reset or remove your Arlo Go camera from your account in a few easy steps. Visit our support website for more information today.

When you enable Continuous Video Recording (CVR) on your Arlo Essential Indoor Camera, your camera continues recording video no matter what mode is active. This means that the Privacy Shield on your camera remains open while CVR is enabled. Disarming your camera silences motion and audio detection notifications, but the camera continues recording. To close your Privacy Shield and stop recording, you can turn your camera off in the device settings. For help turning your camera on or off, visit: How do I turn my Arlo camera on or off?

If the LED on your Arlo Essential Video Doorbell Wired is off for more than a minute, your doorbell is not receiving power. For more information about the LED behaviors on your doorbell, visit What do the LED behaviors on my Arlo Essential Video Doorbell Wired?. To troubleshoot your Arlo Essential Video Doorbell Wired when the LED is off: Make sure that power is available to your home. Make sure that the power breaker for your home and doorbell are on. Make sure that the Arlo Power Kit is correc

You might experience connectivity issues if you are running multiple 4K live streams on your Arlo app. To optimize connectivity, ensure that your connectivity environment and camera settings are configured to optimal settings. Check your connectivity environment: If you are using a mobile device, make sure you’re connected to your home router through a 5 GHz band. Make sure your average bandwidth speed is at least 4 Mbps. Note: To check your Internet speed, visit www.speedtest.net. The result o

If your Arlo Video Doorbell (2nd Generation) was not discovered during the setup process with an Arlo SmartHub or Base Station: Carefully check the following error messages

The Arlo Pro 3 Floodlight Camera is made of two parts. The camera and battery are together in one part, and the camera housing acts as a protective shell in a second part. Replacing the battery in your Arlo Pro 3 Floodlight requires you to remove the camera from the camera housing. To change the battery in your Arlo Pro 3 Floodlight Camera: Press the battery access button on the charging port underneath the camera housing. A clicking sound occurs, and the camera begins to slide out of the camer

You might see an occasional image color distortion on your Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Go camera. In most cases, the images are tinted red, but the image might also be tinted with other colors. If you experience color distortion in images from an Arlo camera, reset the camera by opening and closing the battery door while the camera is not plugged in. If the problem happens again, try the camera reset process again, or visit Arlo Support to speak to an expert.

If your Arlo app or web interface cannot discover your base station device, follow these steps. Let us help troubleshoot your issue today.

You can improve the picture quality of your Arlo cameras by adjusting power management or video settings in the Arlo app, and by maintaining the minimum requirements to use your Arlo system. For more information, visit What are the minimum requirements for installing my Arlo system?. Arlo wire-free cameras The following cameras are wire-free: Arlo Ultra, Ultra 2, Pro 4, Pro 3, Pro 3 Floodlight, Pro 2, Pro, Essential wire-free, and the original Arlo Wire-Free camera. To improve picture quality on

You can remove your Arlo Essential Video Doorbell (wired and wire-free configurations) from the wall mount without unscrewing anything or disconnecting any wires. To remove the doorbell from the wall, you need the release pin that came with your Arlo Essential Video Doorbell. You can also use a straightened paperclip or a similar object. WARNING: Make sure that the power is turned off at the breaker if you plan to adjust the wiring on your Arlo Essential Video Doorbell. To remove your Arlo Video

Your Arlo camera batteries might report low power in cold weather because their internal chemical reactions slow at low temperatures. Because of the kinds of batteries they use, the minimum operating temperature for Arlo Wire-Free cameras is 14°F (-10°C), while the minimum operating temperature for Arlo Ultra, Pro 3, Pro 2, Pro, and Go cameras is -4°F (-20°C). The Arlo Solar Panel’s operating temperature range is 32° to 122°F (0° to 50°C). Note: For your safety and to avoid permanent damage to y

The status of the live stream from your Arlo Ultra camera can be affected by WiFi or Internet connectivity issues. This does not affect the video recordings that are saved in your Arlo library. Because 4K streaming uses more network resources than lower resolution video, you might notice that the live stream turns completely green, purple or gray only when you’re using multiple 4K live streams at the same time. For information about optimizing your network when using 4K streaming, visit How can

Each Arlo user has a unique setup environment. This article provides the most common Arrive/Leave Automation troubleshooting solutions.

Due to a hardware limitation, the blue and purple LEDs on your Arlo Baby might be difficult to distinguish. If your Arlo Baby is connected to your WiFi network but has a poor connection to your router, the LED blinks purple. If you see what looks like a blinking blue LED but your Arlo Baby is already connected to your WiFi network, the LED is likely blinking purple, not blue. Arlo Baby’s LED only blinks blue when Arlo Baby is first connecting to the Internet and for three seconds after you plug

If the Arlo Chime or Chime 2 appears offline: Check your Internet connection. Make sure other devices on your Wi-Fi network can connect to the Internet. Make sure the router is online and the Wi-Fi network is available. If your Arlo Chime is connected to an Arlo SmartHub or Base Station, make sure the SmartHub or Base Station is online. Check the LED status on your Arlo SmartHub or Base Station. For more information, visit: What do the LEDs on my Arlo SmartHub or Base Station mean? Make sure the Arlo Chime is connected to a working power outlet. Make sure the power outlet is not controlled by a wall switch. Ensure the Arlo Chime is within range of the Wi-Fi router or Arlo SmartHub/Base Station. Reset the Arlo Chime: Plug the Arlo Chime into a wall outlet. Press and hold the SYNC button located on the side of the Arlo Chime for 10 seconds, until the LED starts flashing. Release the SYNC button once the LED starts to flash. Reinstall the device using the Arlo Secure App. For more information, visit: How do I install my Arlo Chime or Chime 2?

SIM cards used in mobile devices can be locked with a SIM PIN

When you hardwire your Arlo Essential Video Doorbell Wire-Free to an 8-24V AC transformer, your doorbell still uses the battery to operate. The doorbell consumes battery while it is active, and it draws a small current through the wiring to gradually trickle charge the battery while it is asleep. For safety and long-term reliability, the doorbell battery starts trickle charging when the battery level drops below 65 percent, then stops charging when it reaches 80 percent. The rate of charging and

Resetting your Arlo Essential Video Doorbell returns it to default settings. Your Arlo Essential Video Doorbell is also removed from your Arlo account when you reset it. This means that you must follow the in-app setup process to use your doorbell after a reset. You can also reset your Arlo Essential Video Doorbell in the Arlo app. Tap Device Settings > Remove Device. This requires that the doorbell is online and connected to AC power. To reset your Arlo Essential Video Doorbell: Locate the rele

If your Arlo Baby’s LED blinks purple, your Arlo Baby is too far away from your router and is not receiving a good WiFi signal. Follow the troubleshooting steps in this article to improve your Arlo Baby’s WiFi connection. To improve Arlo Baby’s WiFi connection: Move Arlo Baby closer to your router or move your router closer to Arlo Baby. This is the best way to improve Arlo Baby’s WiFi connection. You do not need to complete steps 2 and 3 unless moving Arlo Baby and your router closer together

Arlo Ultra’s new innovative design allows you to change your camera's batteries with ease. Don’t miss a moment, let us guide you through the process today.

Read this article if you attempted to set up and connect your Arlo device directly to a WiFi router—without an Arlo SmartHub or base station—and Arlo failed to discover the device. To troubleshoot a failed device discovery, check the following: Make sure that you’re attempting to connect your Arlo device to a 2.4 GHz WiFi network. Your Arlo device can only connect to a 2.4 GHz band, not a 5 GHz band. For more information, visit How do I connect my mobile device to a 2.4 GHz WiFi network to set u

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account. This means that you must follow the Arlo app setup process to use your camera after a factory reset. You can also factory reset your Arlo wire-free camera in the Arlo app. Tap Device Settings > Remove Device. This requires the camera to be online and to have battery power. To factory reset your Arlo wire-free camera: Press and hold the sync button on the the camera for about 15 s

If you receive unwanted notifications or recordings after adding activity zones for an Arlo camera, take these steps to help fix the problem: Adjust your camera’s angle or position. If possible, adjust your device so that it does not record an area you don’t want to monitor. This is helpful if your camera is pointed toward a street or walkway with frequent traffic that you want to ignore. Make sure to adjust your activity zones after making this change. Adjust your camera’s field of view. If you

Click here to learn why you are not getting Arlo notifications on your Apple iOS iPhone, iPad, or other device.

If your Arlo Pro or Arlo Go battery is completely dead, your Arlo Charging Station might not be able to detect and charge the battery. If you encounter this problem, you can charge your Arlo Pro or Arlo Go battery by plugging in the camera's power adapter while the battery is inserted in the camera, or you can use the following procedure. To charge your dead Arlo Pro or Arlo Go battery using the Arlo Charging Station: Unplug the USB power adapter from your charging station. Wait two or three sec

If your Arlo Bridge is already set up and you want to perform a factory reset using the Arlo app, follow these steps: Note: Your Arlo Bridge must be completely set up to reset your bridge using the app. Delete your Arlo Bridge from your account using the Arlo app. The factory reset automatically begins. For more information about removing a device, visit How do I remove a device from my Arlo account?. In about 90 seconds, the LED changes to blinking amber. This indicates that the factory r

If your Arlo Doorbell is offline, follow these troubleshooting options: Make sure that your Arlo base station is powered on and the Power LED is lit green. Make sure that your Arlo base station is connected to the Internet and the Internet LED is lit green. Make sure that your Arlo Audio Doorbell is powered on. To check, walk past your Arlo Audio Doorbell., The LED ring lights when the Arlo Audio Doorbell detects motion, which indicates that it’s powered on. Make sure that you used new batteries

To reset your Arlo Audio Doorbell: Open your Arlo doorbell’s battery cover. Note: Do not remove the batteries. Press and hold the Sync button for 10 seconds. On a successful reset, the LED flashes white in quick succession.

If you tried to set up your camera using a Power over Ethernet (PoE) or Ethernet connection and cannot connect, follow these troubleshooting tips: Check that your wired network has an active Internet connection. Check that your router or switch has access to a DHCP server that provides an IP address for your camera. For more information, see your router or switch documentation. Try the camera setup process using a PC or Mac that is connected to the same Ethernet switch as the camera.

If your Arlo Baby camera’s LED lights solid purple, Arlo Baby is connected to your WiFi network but is not connected to the Internet. When this happens, your Arlo Baby camera might appear offline. To troubleshoot when Arlo Baby is disconnected from the Internet: Make sure that your Arlo Baby’s battery is at least 20% charged OR make sure that your Arlo Baby is plugged in. Make sure that your Arlo Baby is connected to your WiFi network. The WiFi network name displays on the Settings page if Arlo

There are several factors that can cause delays in live streaming, the main factors are low bandwidth and Wi-Fi interference. If you are experiencing delays when live streaming, follow the troubleshooting steps below:

Performing a factory reset returns your Arlo SmartHub or Arlo base station values to the default settings. It also removes the serial number from your Arlo account. To perform a factory reset on your SmartHub or base station: Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base statio

If you are experiencing an unusual sound when streaming live video from your Arlo camera, let us help you resolve your issue quickly. Visit us today.

If your Arlo base station is offline, follow this helpful guide to resolve your problem.

If your Arlo camera isn't detecting motion, follow these helpful troubleshooting steps and videos to get the issue resolve. Visit our Arlo support site today.

If your Arlo wire-free camera is offline, let us help you troubleshoot the issue. Follow this step by step process to get your Arlo device up and running today.

Arlo battery-powered cameras are not intended for continuous recording. The battery life of your Arlo camera varies depending on usage. For more information, visit Safety Rules for Arlo Rechargeable Batteries or Safety rules for Arlo Wire-Free Camera Batteries. Use these tips to maximize your camera's battery life: Ensure that your Arlo system is running the latest firmware. For more information, visit What do I need to know about Arlo camera firmware updates? Use the Optimized or Best Battery

Before you begin, confirm that you heard a chime tone play out of your Arlo Essential Video Doorbell after scanning the QR code. If you did not hear a chime, visit My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?. If your Arlo Essential Video Doorbell wasn’t discovered during the setup process, carefully watch the LED status after the chime tone was played. If the LED ring on your Arlo Essential Video Doorbell blinks Amber then returns to solid White, the

Condensation can reduce picture quality for Arlo Go and Arlo Pro Wire-Free cameras that are used outdoors or in a wet indoor area. If your Arlo Go or Arlo Pro Wire-Free camera's picture quality is affected by condensation, the best solution is to purchase a camera skin with a built-in shade. The shade helps to keep condensation off the camera lens. To purchase a camera skin with a built-in shade, visit the following product pages: Arlo Go camera skins Arlo Pro Wire-Free camera skins

Power cycling your Arlo Baby can help to fix connection problems or screen freeze problems, and it also recalibrates Arlo Baby’s air sensors. If you are having minor technical problems with Arlo Baby, try power cycling the camera before you try more time-consuming troubleshooting steps. To power cycle Arlo Baby: Unplug the USB cable from your Arlo Baby camera. Rotate the foot plate and remove the Arlo Baby character’s feet. Slide the battery switch on the bottom of Arlo Baby to off. The batter

Resetting the camera to its factory settings erases the camera’s current settings and removes the camera from your Arlo app. If you want to recalibrate Arlo Baby’s air sensors, resolve a connection issue, or resolve a screen freeze issue, try power cycling the camera first. For more information about power cycling Arlo Baby, visit How do I power cycle my Arlo Baby camera?. To reset Arlo Baby to its factory settings: Use a paperclip to press and hold the Reset button for ten seconds. Release the

You can view streams from your Arlo camera for a maximum of 30 minutes. If you view a stream for longer than 30 minutes, the Arlo app will stop streaming. To resume the stream, simply press the play button again. The 30-minute streaming limit is implemented to avoid potential problems when a stream is accidentally left active. The following problems might occur with an unlimited stream that is accidentally left active: Continuous streaming of HD content strains your network bandwidth, and it mig

You can connect some Arlo devices directly to a router, without using an Arlo SmartHub or base station. This requires your Arlo camera to scan a QR code from the Arlo app during the setup process. If your Arlo device does not emit a chime sound after scanning the QR code, then the QR code was not successfully scanned. Continue reading this article if you did not hear a chime. If your Arlo device did not scan the QR code: Move your mobile device farther from or closer to the camera lens. Your mo

If your existing chime doesn’t ring when someone presses your Arlo Essential Video Doorbell, your doorbell or Power Kit might not be wired correctly, or the temperature of your doorbell might be too high. If your Arlo Essential Video Doorbell doesn’t ring, follow these troubleshooting options: Make sure that the Power Kit is correctly wired to your existing chime. It is possible one of the wires became disconnected when replacing the chime cover. For more information, visit How do I install the

If the live feed from your Arlo Essential Video Doorbell Wired says that the device is currently unavailable, then your device is temporarily disabled due to insufficient power. This is caused by an extended power outage. When the power returns, wait about 10 minutes for the doorbell to come back online. If your Arlo Essential Video Doorbell Wired remains in this state for longer than 20 minutes, try restarting your doorbell from within the app.

Visitors might occasionally hear an audio echo when they speak through your Arlo Essential Video Doorbell. This is caused when your mobile device’s microphone picks up audio from its own speaker and plays it back to the visitor during a video call or two-way talk. To reduce an audio echo: Use your mobile phone in handset mode (not speaker mode), and speak into your phone at a normal, conversational volume. The audio performance on some mobile phones can change significantly when operating in ha

Reduce noise interference on your Arlo Ultra for clear, distortion-free audio. To enhanced sound quality and performance visit our support site today.

If your Arlo Go’s LED light is amber and blinking rapidly, your Arlo Go is in a mobile coverage area but can’t connect to the Arlo cloud. Follow these troubleshooting steps to find a solution. Note: If your Arlo Go camera’s LED does not light at all, even if you remove and reinsert the battery, the LED might be turned off in the camera’s settings. Turning off the LED can make it harder for you to troubleshoot problems with your Arlo Go camera. For more information about turning your Arlo Go came

If your Arlo camera won't sync to the SmartHub or base station during set up or when adding a new device, follow this guide to help troubleshoot the issue today.

Factory resetting the Arlo Wired Floodlight Camera returns it to the default settings. After a factory reset, you will need to set up the Arlo Wired Floodlight Camera again using the Arlo Secure App.

We recommend that you check the voltage level on your doorbell transformer before you install the Power Kit for your Arlo Essential Video Doorbell Wired, or before you hardwire your Arlo Essential Video Doorbell Wire-Free. If your doorbell transformer does not meet the required voltage, you must upgrade your transformer before you use your Arlo doorbell. Required voltage: Arlo Essential Video Doorbell Wired: 16-24V AC For more information about installing your Arlo Power Kit, visit How do I ins

Due to a hardware limitation, the blue and purple LEDs on your Arlo Baby might be difficult to distinguish. If your Arlo Baby is connected to your WiFi network but is not connected to the Internet, the LED lights solid purple. If you see what looks like a solid blue LED but your Arlo Baby is showing as offline, the LED is actually purple, not blue. For more information about troubleshooting this problem, see My Arlo Baby is not connected to the Internet and the LED is solid purple; what do I do?

If your Arlo solar panel isn't charging let us help you troubleshoot the issue. Find all the product support you need on our support website today.

First, make sure that you’re using the correct power adapter: Check for the following three things on your power adapter: The QC 2.0 icon. This is the lightning bolt icon at the top of the image. The output is 9V===1.1A. An Arlo or NETGEAR logo. To troubleshoot problems with your Arlo Pro or Arlo Pro2 camera battery: Make sure that the power adapter cable is fully inserted into the AC power adapter and your camera. Make sure that the USB port cap is tightly sealed before placing your camera outs

If your Arlo Pro or Pro 2 battery has low charge and does not recharge, let us help you troubleshoot the issue. For this and more on our support site today.

If your Arlo Go camera is offline, follow these troubleshooting steps to get your camera working. Visit our website for all your support needs today.

If your Go 2 camera was working before and now is offline, read this article identify where the problem is coming from.

The Arlo web client uses Dynamic Adaptive Streaming over HTTP (DASH or MPEG-DASH) to display your camera streams in a browser. Continue reading this article to troubleshoot streaming problems. Before you begin troubleshooting, ensure that your home network and Internet browser meet the minimum requirements to use your Arlo camera. For more information, visit What are the minimum requirements for installing and using my Arlo system?. To troubleshoot problems with the video stream: Ensure that por

You do not have the latest version of the Arlo app On April 11, 2019, Google made changes to the way your Android device sends push notifications. To continue receiving Arlo alerts on your Android device, update to the latest version of the Arlo app. To download the latest version of the Arlo app, find the Arlo app in the Google play store: https://play.google.com/store/apps/details?id=com.netgear.android&hl=en_US. Your Android device is running an old version of Android OS If your Android OS is