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  • Troubleshooting Guides
  • How do I adjust Arlo video recording length?

    Most Arlo cameras can record until activity stops, up to 5 minutes. If you set the camera to record until activity stops, the camera will record as long as it detects audio or motion (up to 5 minutes). If the event exceeds 5 minutes, a new recording will start. You can also set your Arlo cameras to record videos for a fixed length from 10 seconds to 2 minutes long. Recording requires either an Arlo Secure subscription or local storage.
  • How do I enable or disable Arlo push notifications on my Android device?

    You can enable and disable push notifications at three levels: the mode level, the Arlo app level, and the Android system level. To receive some Arlo notifications, but only in certain modes, edit the notification settings for each Arlo mode that isn’t sending you the desired notifications. To start or stop receiving all Arlo notifications for a while, enable or disable Arlo notifications in the Arlo app. If you always want to receive Arlo notifications or never want to receive Arlo notification
  • How do I turn the siren on my Arlo camera on or off?

    If your camera includes an integrated siren, you can use the Arlo Secure App to turn the siren on or off. You can also set up a trigger to activate the siren.
  • What is the new Arlo experience?

  • How do I receive incoming calls on my smartphone from the Arlo Doorbell?

    To receive calls from your Arlo doorbell, you must install the Arlo app on your smartphone, and you must be logged in. When a visitor presses your Arlo doorbell, your smartphone receives a SIP call through an Internet connection. The caller displays as Arlo Doorbell. You can accept or decline the call the same as you do for other calls that you receive on your smartphone. Note: If you don’t want to receive calls when a visitor presses the doorbell, you can select Silent Mode for the doorbell and
  • How do I format local storage using my Arlo SmartHub, Arlo Base Station, or Arlo Camera?

    Arlo video recordings can be stored using Arlo cloud storage, or you can set up local storage on your Arlo SmartHub or Arlo Base Station. Local storage can be used by itself or as a second backup location to store recordings. You can also set up local storage on Arlo Go, Arlo Go 2, and Arlo Q Plus cameras with a MicroSD card.
  • How do I add and manage multiple users for Arrive/Leave Automations?

  • What are Arrive/Leave Automations and how do I set it up for my Arlo system?

  • What is the Dashboard on my Arlo Secure App and how does it work?

  • How do I view videos saved on a local storage USB device?

    All Arlo video recordings can be stored to the cloud, but you can connect a USB device to your Arlo base station or SmartHub for a second location to store recordings locally. Note: Only automatically triggered recordings are saved locally to the connected USB device. Manual recordings are only saved to the cloud. If you need to set up local storage on your Arlo base station or SmartHub for the first time, visit How do I set up local storage backups on a USB device using my Arlo Pro base station
  • How do I upgrade my Arlo Secure App to the new Arlo experience?

  • How do I change video resolution on my Arlo Q, Arlo Q Plus, or Arlo Baby to reduce bandwidth use?

    To change the video resolution on your Arlo Q, Arlo Q Plus, or Arlo Baby camera: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Settings > My Devices. Select a camera. Tap or click Video Settings > Video Resolution. Select a video resolution setting. Higher video resolutions use more bandwidth on your WiFi network. If you are using the Arlo app, tap Save in the top-right corner. If you are using a web browser, your settings are already saved.
  • How do I adjust the light settings on my Arlo Pro 3 Floodlight Camera?

    You can use the Arlo app to adjust the Dusk to Dawn Sensor, floodlight brightness, behavior, and duration settings for your Arlo Pro 3 Floodlight Camera. To adjust light settings on your Arlo Pro 3 Floodlight Camera: Launch the Arlo app or log in to my.arlo.com. Tap or click Settings > My Devices. Select your Arlo Pro 3 Floodlight Camera. Note: You can also open the camera’s settings by tapping or clicking the Settings icon on the Devices page. Tap or click Light Settings. Adjust the light sett
  • What do my Arlo camera's battery level icons and notifications mean?

    Learn about Arlo's battery icons and notifications. Don’t miss a step, get to know your device and all its features on our support site today.
  • How do I view Arlo videos saved on an SD card?

    All Arlo video recordings are stored to the cloud, but you can connect an SD card to your Arlo Go or Arlo Q Plus camera and use the SD card as a second location to store Arlo recordings locally. Local storage to an SD card cannot be used on its own as a substitute for cloud recording. If you need to set up local storage on your Arlo Go camera for the first time, visit How do I set up local backup SD card storage on my Arlo Go camera?. To view videos saved on a local storage SD card, you must rem
  • How do I optimize motion detection for my Arlo camera?

    Battery level If your camera battery is at 25% capacity or less, recording delays might occur when your camera detects motion. The battery icon in the Devices tab turns yellow when your camera battery drops to 25% capacity. For more information about battery life and battery icons, visit the following knowledge base articles: How can I extend my Arlo camera's battery life? What do my Arlo camera's battery level icons and notifications mean? Camera position Mount your Arlo camera at least 7 feet
  • How many Arlo cameras can I view at the same time?

    You can stream up to a theoretical maximum of 15 Arlo cameras at the same time, but this is dependent on your system set up and your Arlo Smart plan. Additionally, you might not be able to stream from all five cameras per SmartHub or base station if your WiFi network has limited bandwidth or if you are uploading other files while Arlo is streaming. For more information, visit What are the minimum requirements for installing and using my Arlo system?. On the Arlo app On the Arlo app for iOS or An
  • Arlo Q, Q+, and Arlo Baby on the New Arlo Secure Experience

  • How do I use the Feed in my Arlo account?

  • How do I add, edit, or remove rules in my Arm Away, Arm Home, and Standby Modes for my Arlo system?

  • What are Locations in the Arlo Secure App and how do I use them?

  • What are activity zones and how do I create them?

    Create an activity zone that focuses your Arlo camera's motion detection on a specific area. Visit our support site to learn more today.
  • How do I adjust the video and audio settings on my Arlo Essential wire-free camera?

    You can use the Arlo app to adjust video and audio settings on your Arlo Essential wire-free camera. From the video settings page, you can adjust brightness, camera field of view, light settings, and the power management setting. From the audio settings page, you can adjust microphone and speaker settings. Note: Changes to these settings take effect on the next video stream or motion recording, after the change was made. To adjust video settings on your Arlo Essential wire-free camera: Launch th
  • How do I add or remove a widget to the Dashboard in my Arlo Secure App?

  • How do I trigger the floodlight on my Arlo Pro 3 Floodlight Camera?

    You can manually trigger your floodlight or set it to trigger automatically when motion is detected, audio is detected, or when a device cross-triggers the floodlight. Manual trigger You can manually activate the floodlight on your Arlo Pro 3 Floodlight Camera by tapping or clicking the on/off switch in the Arlo app. To manually turn the floodlight on or off for your Arlo Pro 3 Floodlight Camera: Launch the Arlo app or log in to my.arlo.com. The Devices page displays. Tap or click the On/Off sw
  • How do I switch my Location in the Arlo Secure App?

  • How do I enable or disable motion or sound detection?

    To enable or disable motion or sound detection, you must edit your camera’s current mode or enable a different mode. Follow these steps to edit an existing mode. To enable or disable motion or sound detection on Arlo cameras: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Mode. Tap or click the Arlo device whose mode you want to edit. If you want to edit the mode for an Arlo Wire-Free or Arlo Pro Wire-Free camera, select the Arlo or Arlo Pro base station that is
  • How do I play videos from the feed in my Arlo account?

  • How do I set up local backup SD card storage on my Arlo Go camera?

    All Arlo video recordings are stored to the cloud, but you can connect a Micro SD card to your Arlo Go camera and use the Micro SD card as a second location to store Arlo Go recordings locally. Local storage on a Micro SD card cannot be used on its own as a substitute for cloud recording. If you connect a Micro SD card, the camera records to both the cloud and the Micro SD card. If the camera is powered on but its LTE connection drops, the camera continues to record to the Micro SD card. Micro S
  • How do I change the chime that my Arlo Video Doorbell triggers?

    You can set your Arlo Video Doorbell to trigger a mechanical, digital, or no chime when someone presses the doorbell button. Before changing the chime settings in the Arlo app, you must wire your Arlo Video Doorbell and Power Kit to the correct chime configuration. To change the type of chime that your Arlo Video Doorbell triggers: Launch the Arlo app or log in to my.arlo.com. Tap or click Settings > My Devices. Select your Arlo Video Doorbell. Tap or click Traditional Chime. Select Mechanical,
  • How do I set up cross-triggering for my Arlo system?

    In all three system modes (Arm Away, Arm Home, and Standby) you can create rules that trigger devices to perform different actions and send different alerts. For example, you can set up your driveway camera to trigger your garage camera to start recording video and send you a push notification. You can also set up a mode so that your backyard camera activates the spotlights of your other cameras to scare away nocturnal animals but does not send you a notification. Making one device trigger another device to take an action is also called cross-triggering.
  • How do I prepare my Arlo system for the new Arlo experience?

    The new Arlo experience is a complete redesign of the Arlo Secure App with amazing new features and new looks for your favorites. There are new tools to give you better control, customization, and access to immediate help during emergencies. Note: Availability of the new Arlo experience depends on your region and the devices on your current account.
  • What is Direct Storage Access and how do I use it?

    Direct Storage Access is the perfect solution if you’re looking for a convenient way to access videos stored locally on your Arlo SmartHub. Instead of removing the microSD card or USB storage device and plugging it into your computer to view recordings, Direct Storage Access enables a fast way to directly view recordings through the Arlo App at the full resolution of your Ultra or Pro camera. When you use Direct Storage Access, your Arlo recordings never touch the Arlo cloud, providing seamless
  • How do I change the motion sensitivity on my Arlo camera?

  • How do I turn Arlo Camera Night Vision on or off in the Arlo Secure App?

    Arlo devices automatically turn on infrared LEDs to record in low light conditions. To turn your Arlo night vision off, follow this step by step process.
  • How do I download video clips in my Arlo account?

    To download video clips from the library: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Library. Days on which a video clip was recorded are indicated with a green circle. Tap or click a highlighted date. Tap or click the video recording that you would like to download. Note: If you are using an iOS device or web browser, tap or click Select in the upper-right corner to download more than one video. If you are using an Android device, tap the select icon. Tap
  • How do I enable or disable Arlo push notifications on my iOS device?

    You can enable or disable push notifications on two levels: the mode level and the iOS system level. If you want to receive some Arlo notifications, but only in certain modes, you must edit the notification settings for each mode that is not sending you the desired notifications. If you always want to receive Arlo notifications or never want to receive Arlo notifications, you can enable or disable notifications at the iOS system level. To enable or disable push notifications for a mode: Launch t
  • Why does my Dashboard have no widgets on my Arlo Secure App?

  • What Arlo features are supported on my Apple Watch?

    Yes. All Arlo cameras can send motion and audio notifications to your Apple Watch. Additionally, you can control your HomeKit-compatible Arlo cameras with an Apple Watch and Apple HomeKit. Motion and Audio Notifications With any Arlo camera, you can receive motion and autio notifications on your Apple Watch. If you are an Arlo Smart subscriber, you can receive rich notifications on your Apple Watch. Rich notifications include an image preview and a description of what caused the camera to start
  • How do I change my Arlo camera's power management settings?

    Arlo wire-free cameras allow you to choose power management settings to optimize battery life, video quality, or a balance of both. In addition to these settings, usage also affects battery life. The following factors can reduce battery life: Frequent use of the camera’s floodlight or spotlight Note: The Arlo Ultra, Pro 3, and Pro 3 Floodlight Camera have an integrated light. Extremely cold temperatures (below 32°F or 0°C) Low lighting Frequent motion or audio triggering Longer video recordings
  • How do I remove a device from my Arlo account?

    WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings. If you remove a device from your account and later add it back, you must complete the setup process and edit your modes and settings just like you did when you set up your system for the first time. To remove a device from your account: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Mode, select the base station or camera
  • How do I rename my Arlo camera?

    To rename your camera: Launch the Arlo app or log in to your Arlo account at my.arlo.com. Click or tap Settings > My Devices. Click or tap the camera that you want to rename. Click or tap Name. Click or tap the Name field. Enter a new name for your camera. Note: Camera names are limited to 32 characters. Click or tap Save in the upper-right corner. Your new camera name is saved.
  • How does the Sunrise and Sunset features work for my Scheduled Automation on my Arlo System?

  • How do I turn my Arlo Go camera's LED on or off?

    By default, your Arlo Go camera's LED shows the state of the camera. If you do not want the LED to light—for example, if you want your camera to attract less attention in an outdoor location—you can change your camera's settings using the following instructions. You can choose to either turn off your camera's LED completely, or only turn off certain indicators. If you turn off your camera's LED, the LED remains off until you turn it back on again. Turning the LED off has no effect on the faint r
  • How can I tell who my Arlo Go service provider is?

    To identify your Arlo Go service provider, do one of the following things: Open your Arlo Go camera’s battery door, remove the battery, and look for the model number on the device label inside the battery compartment. If the label shows VML4030-100NAS, AT&T is the service provider. If the label shows VML4030-1VZNAS, Verizon is the service provider. If the label shows VML4030-200NAS, Arlo Mobile is the service provider. If the label shows VML4030-1T9NAS, Telguard is the service provider. If the l
  • How do I enable or disable 2K or 4K local live streaming for my Arlo camera?

  • What is Auto Zoom and Tracking and how do I use it?

    With the Auto Zoom and Tracking feature, your camera automatically digitally zooms in on an object when motion is detected and tracks its movement. Learn more today.
  • How do I reduce the amount of Arlo recordings?

    Arlo cameras record videos and snapshots which can be viewed in the Feed on the Arlo Secure App. For more information, visit: How do I play videos from the Feed in my Arlo account?
  • Arlo Go on the new Arlo Secure Experience

  • How to rotate the Arlo camera video image when it is upside down or inverted

  • How does my Arlo system detect when someone Arrives or Leaves for Arrive/Leave Automations?

  • How to download a clip from CVR in Arlo Secure app?

  • How do I delete items from my Arlo Feed?

  • How do I use the pan and zoom feature in my Arlo app when viewing live footage?

    You can pan and zoom to focus on the high-definition details of any live or recorded video. To pan and zoom live video: Launch the Arlo app or log in to your Arlo account at my.arlo.com. The Cameras page displays. Tap or click the play icon on the camera whose footage you want to view. To pan and zoom using a mobile device: Use the pinch gesture to zoom in and out of the video. Touch and drag to move around the zoomed-in frame. To pan and zoom using a computer: To zoom in and out, click the Zoo
  • How to enable and use Arlo Animated Preview Notifications

  • How do I change the Wi-Fi network on my Arlo Essential Camera (2nd Generation), Arlo Video Doorbell (2nd Generation), or Arlo Wired Floodlight Camera?

    Most Arlo devices must be connected to a 2.4 GHz Wi-Fi network to operate. Arlo Essential Cameras (2nd Generation and 3rd Gen), Arlo Video Doorbells (2nd Generation), and Arlo Wired Floodlight Cameras use Bluetooth to assist with connecting to a Wi-Fi network. When you first set up your device, you are prompted to connect to a Wi-Fi network, but you can change this network after setup.
  • How do I set up local storage backups on a USB device using my Arlo base station?

    Use a USB device as a second location to store recordings locally. Visit our support site to learn how to set up your Arlo Pro local storage today.
  • What is the Devices tab in the Arlo Secure App?

  • Arm or Disarm Arlo Devices

  • How do I take a snapshot with my Arlo camera?

    A snapshot is a still image captured by your Arlo camera. You can take snapshots with an Arlo camera in three different ways:
  • How to Mute Arlo Notifications

    The Mute Notifications feature in the Arlo app allows you to temporarily mute Arlo notifications for 30 minutes, 1 hour, 3 hours, or 24 hours. This means you can quickly turn off unwanted notifications without adjusting mode settings in the Arlo app or settings in your mobile device. If your Arlo app is currently muted, a notification banner shows at the top of the Arlo app. Important notes: Your Arlo app must be the current version to support Mute Notifications. Mute Notifications effects your
  • What do I need to record 4K or 2K videos to the Arlo cloud?

    To record to the Arlo cloud in 4K or 2K video quality to the Arlo cloud, you need an Arlo Smart Elite or Premier subscription, respectively.
  • How do I record 4K videos to a local storage device?

    Use a micro SD card for 4K video recording on your Arlo Ultra. For more information about 4K video recording with Arlo Ultra visit our support site today.
  • Why can't I local live stream in 4K on my Arlo camera?

    Local 4K live streaming is only available on the Arlo Ultra camera. To check if your camera is local 4K live streaming, refer to the 4K icon () in the upper left of your camera’s stream. If the 4K icon is white, then your Arlo camera is live streaming in 4K quality. If the icon is grey, then it is not streaming in 4K quality. Your Arlo camera might not local live stream in 4K for the following reasons: You attempted to local 4K local live stream on more than two cameras. You cannot local live st
  • About Arlo Routines, Modes, Rules, and Automations

  • How do I add a Schedule Automation to my Arlo system?

  • How do I change the Location of my Arlo device?

    You can change your Arlo device Location in the Arlo Secure App or on my.arlo.com. You need to have at least two Locations configured in your Arlo account to be able to change Locations. If you are moving a device to a new Location, create the Location first before moving devices. For more information, visit: How do I create, delete, or edit a Location in the Arlo Secure App?
  • Arlo Secure App Update Requirement

  • How do I enable or disable local storage of Arlo video recordings on a USB device?

    All Arlo video recordings are stored to the cloud, but you can connect a USB device to the Arlo Pro base station and use the USB device as a second location to store Arlo Pro and Arlo Wire-Free recordings locally. Local storage to a USB device cannot be used on its own as a substitute for cloud recording. Note: Only automatically triggered recordings are saved locally to the connected USB device. Manual recordings are only saved to the cloud. If you need to set up local storage on your Arlo Pro
  • How do I set up Push Notifications or Email Alerts?

  • How do I adjust the light settings on my Arlo Wired Floodlight Camera?

    Use the Arlo Secure App to adjust the floodlight brightness, duration, and behavior for the Arlo Wired Floodlight Camera. You can also disable and enable night vision and adjust ambient light sensitivity. You can choose to manually turn on, schedule, or have your modes activate the floodlight.
  • How do I add, edit, or delete a Location in Arlo Secure App?

  • How do I filter events and video recordings in my Arlo Feed?

  • Which devices are supported for HEVC 4K or 2K playback?

    High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 4K and 2K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. To support HEVC, your device must run one of the following: iOS 11.0 or higher (Apple devices). Android 5.0 or higher (Android devices). The latest version of the Arlo app (for mobile). A web browser that supports HEVC. Note: To check if your web browser supports HEV
  • Privacy Zones FAQ

  • What are Arlo Privacy Zones and how do I create them?

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