Once your order has been despatched from our warehouse, you will receive an email confirming your tracking number. You will be able to track where your order is and the expected delivery date by entering your tracking number on the couriers website.
Delivery Information
Delivery charges | |
Standard delivery | Free shipping |
Express | 4.95 |
Due to high volumes of orders and the busy holiday period, delivery times may take longer than usual.
| Delivery Times |
Standard | 4-5 business days |
Express | Next Day (order received before 11am) |
Once your order has shipped you will receive an email confirming your tracking number. If you have an Arlo shop account, you can also find your tracking number in your Order Details.
Orders placed on the website www.arlo.com for delivery in the UK, will be delivered by DPD.
You will have various options to manage your delivery through the DPD website once a valid tracking number has been provided.
We offer express delivery for orders shipping to the UK, these orders will be delivered next business day from date of despatch.
Orders received before 11am will be despatched same day for next day delivery (excluding weekends and public holidays).
Orders received after 11am will be despatched next business day.
In Europe we currently delivery to UK, France, Sweden, Germany and Netherlands (please visit local website for delivery outside of the UK). Arlo will not deliver to Northern Ireland addresses.
Returns
Arlo.com offers a FREE pre-paid return service on all orders purchased on Arlo.com and delivered within the UK.
To request a return you will need to contact our Customer Support Team at orders@arlo-europe.com or alternative contact methods can be found on our Customer Support page.
Once your return request has been received, a prepaid shipping label will be emailed to you. You must place the label on the return parcel and use a DPD drop off point to return the product(s) to us. We will email you to confirm once your returned product(s) have been received and refund has been processed.
· You have 30 days from the date you receive your order to return your product(s) for a full or partial refund.
· The returned product(s) must be in unused condition and returned in their original packaging.
· Once received, it can take up to 5 working days for your order to be processed by the warehouse.
· Refunds can take up to 5 working days to show on your account.
· In order to process your return you must use a DPD drop off location in UK.
· For full details on our return policy, please view our Terms of Sale.
You will receive an email notification from us to confirm once your product has been received and processed by the warehouse. Once processed, it can take up to 5 working days to show on your account.
If you have received a notification from us to confirm we have processed your return and you still haven't received a refund after 5 business days, please contact our Customer Support Team, full contact details can be found on our Customer Support page.
Every effort is made to ensure your Arlo order is received in perfect working order. If you believe your order is faulty please contact our Customer Support Team via our Customer Support page.
We do not offer exchanges for online orders placed on www.arlo.com and delivered within the UK.
Orders placed on the Arlo UK website cannot be returned through our retailer partners.
If you bought your Arlo product from one of our retailers, or a third-party website, please refer to the relevant store's return policy and contact them directly for further support.
Orders & Accounts
We accept the following payment methods
- Visa
- Maestro
- Mastercard
- American Express
- PayPal
- Klarna
There are many reasons for a payment card not being accepted, the most common reason are:
- The card you are using has expired
- You have reached or exceeded your credit limite
- The card number, expiry date or security code have been entered incorrectly
If none of the reasons above are applicable and your payment is still being declined, please contact your issuing bank for help. If your bank confirms there are no issues with the card you are using, please contact us at orders@arlo-europe.com, other contact methods can be found on our Customer Support Page.
You can checkout as a guest or choose to create an account where you can view your order history and track the status of your order. By creating an account you can save your name and address to make checkout quicker with your next order.
Yes, your shop account will be used to track orders placed on www.arlo.com, you will need a separate My Arlo account to register your products once you receive them.
You can reset your password by clicking 'I forgot my password' on the Account login page. After entering your email address you will be sent an email with a link to reset your password.
We do not offer finance directly with Arlo, we do offer multiple payment methods at checkout that may be suitable.
Once your order has been processed and payment confirmed, we cannot cancel the order. If you no longer require your Arlo products you have ordered, you have up to 30 days from receipt of your order to request a return.