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How Consumer law relates to this warranty
This warranty gives you specific legal rights, and you may have other rights that vary from country to country.
Other than as permitted by law, Arlo does not exclude, limit or suspend other rights you have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country.
For our Australian customers: please note that this warranty is in addition to any statutory rights in Australia in relation to your goods which, pursuant to the Australian consumer law, cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund of the amount, if any, that you actually paid for the product, for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For warranty inquiries related to Arlo Products, you may contact us at:
Products covered by this warranty
As indicated above, the benefits to the consumer given by this Arlo warranty do not exclude any other rights and remedies of the consumer under any law in relation to the goods and services to which the warranty relates. This warranty applies to any Arlo products you have purchased from an authorised Arlo reseller or directly through www.arlo.com.
Our policy is to offer product warranties and to perform services only on products purchased directly from Arlo, or from an authorised Arlo reseller and only accompanied by a receipt or proof of purchase. If you purchase an Arlo product from an unauthorised reseller or if the original factory serial number has been removed, defaced or altered, this Arlo warranty will not be valid.
Unfortunately, there are some websites and dealers who claim to be authorised Arlo resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Arlo. When you purchase products from an unauthorised website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your Arlo product by ensuring that you only purchase Arlo products from an authorised reseller. If you have any questions about authorised resellers, please visit our website.
What this warranty covers
Arlo warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.
All Arlo limited warranties begin on the date of purchase. Please retain a copy of your receipt as proof of purchase. The length of the arlo limited hardware warranty is generally one-year from the date of purchase but may vary depending upon the arlo product purchased. In particular, there may be some components or accessories of Arlo products, such as batteries, power supplies, skins, or mounts, that have limited warranty lengths that differ from the one-year warranty of the underlying Arlo product. Please see the product detail pages on arlo.com to determine the warranty length for your specific Arlo product.
All Arlo warranties (as opposed to statutory guarantees or non-excludable statutory warranties), including any implied warranties, are valid only for the period of time the Arlo product is owned by the “original purchaser” of the product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from Arlo or an Arlo authorised reseller. All Arlo limited warranties, including lifetime warranties, are not transferable.
To the extent permissible by applicable law, this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What is not covered by the Arlo Warranty
This warranty does not apply if the Arlo product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. For Arlo products that can use replaceable batteries, use of only high-quality, non-counterfeit, and non-rechargeable batteries is recommended. In these products, the use of rechargeable batteries or inferior-quality batteries that cause damage to your Arlo product will void this warranty. Repair or modification of the product by anyone other than Arlo or an Arlo approved agent will void this warranty.
In order to obtain warranty service under this Arlo warranty, during the Arlo product’s warranted period, as set forth above, you must submit a valid claim to Arlo by:
1. Obtaining an RMA number by contacting Arlo technical support;
2. Returning (at your shipping cost) the failed product to the address provided by Arlo technical support; and
3. Providing Arlo with proof of the original date of purchase.
Arlo will not accept collect shipments for warranty service, but replacement products will be returned to you at Arlo’s cost after completing the above three steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If Arlo, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price, if any, that you actually paid for the product unit.
If your arlo product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the storage media to protect the contents and as a precaution against possible operational failures. During warranty service or any other technical support it is possible that the contents of the arlo product’s storage media will be lost, replaced or reformatted. In such an event arlo and its agents are not responsible for any loss of software programs, data or other information contained on the storage media or any other part of the arlo product serviced.
As long as you fulfill your obligations under “Your responsibilities” above, Arlo will replace your product with the same or functionally equivalent product, at its discretion, free of charge (except for shipping charges as provided above).
Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, arlo is not liable for any special, incidental, indirect or consequential damages, including without limitation damages resulting from use or malfunction of arlo products, compromise or corruption of data, loss of profits or revenues, costs of replacement goods or costs of recovering, programming, or reproducing any program or data stored in or used with the arlo product, even if arlo is informed in advance of the possibility of such damages.
Some states (or countries or provinces) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The exclusions and limitations of liability set out in this document do not affect your statutory rights under the Australian consumer law or United States consumer law. Subject to any statutory rights you may have under the Australian Consumer Law or United States consumer law, to the fullest extent otherwise permitted by law and except as specifically provided in this document, the warranties and remedies in this warranty agreement are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties are expressly excluded.
This warranty will be governed and construed in accordance with the laws of the country in which the Arlo product purchase took place.